Customer Account Manager – Regional

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🕒 April 1

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Logo of Häagen-Dazs Shops

Häagen-Dazs Shops

11 - 50 employees

Founded 1976

🛒 Retail

👥 B2C

Retail • B2C

Häagen-Dazs Shops is a consumer-facing ice cream and frozen dessert brand and retail presence, offering a wide range of scoopable ice creams, bars, cones, non-dairy and gluten-free options, flavors, and related recipes and nutrition information via its website and retail channels. The brand is positioned for direct consumers with product information, where-to-buy guidance, and promotional content, operated under the Froneri corporate umbrella.

📋 Description

• Lead the development and execution of business plans across key wholesale accounts • Drive sales growth through effective negotiation, data-driven storytelling, and cross-functional collaboration • Leverage business intelligence tools to craft compelling selling strategies • Work closely with Customer Account Associates (AA) and Customer & Category Managers (CMM) to meet customer expectations • Manage internal and external stakeholders to ensure seamless execution and customer satisfaction • Achieve Annual Sales Targets based on market share, distribution growth, net sales, trade spend, profitability, and forecast accuracy • Develop Sales Strategy to drive long-term growth across the Dreyer’s portfolio • Maintain Customer Relations via joint business planning (JBP) and ensure achievement of agreed targets • Facilitate conversations regarding product, service, transportation, or logistics issues to respective stakeholders • Monitor opportunities for maximizing profitability within trade

🎯 Requirements

• Entrepreneurial spirit, taking initiative and ownership with a proactive mindset • Proficiency in selling & negotiating to create “win-win” outcomes for company and customer • Demonstrated interpersonal skills with both customers and internal associates • Proven ability to follow through on commitments without direction or supervision • Ability to travel 30% of the time • Demonstrated solid forecasting skills and ability to research data from all internal reporting sights • Exposure to analytical reporting tools such as IRI, PowerBI, Numerator, Kwikee, Run Report, Trade Rate Report • College or Undergraduate degree required • 5+ years experience in a Wholesale Account sales environment • Experience working in a DSD environment

🏖️ Benefits

• All the ice cream you can eat (yes, really!) • Competitive benefits: Medical, Dental, Vision, 401(k) with match, PTO, 10 paid holidays + 2 floating • A collaborative, fun, and purpose-driven work environment • A culture that blends 100 years of stability with the energy of a startup • Commitment to sustainability and social responsibility

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