Technical Support Engineer

🕒 March 31

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HackerRank

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🎯 Recruiter

📚 Education

☁️ SaaS

💰 $60M Series D on 2022-03

Recruitment • Education • SaaS

HackerRank is a leading platform for enhancing tech hiring and development. It helps companies build strong technology teams by providing tools to screen, interview, and engage potential tech candidates. HackerRank offers certified assessments, real-world coding questions, and AI-powered plagiarism detection to ensure fair and efficient recruitment processes. The platform is trusted by over 3,000 tech teams globally, including a significant number of Fortune 100 companies. Additionally, HackerRank empowers developers to practice coding, prep for interviews, and expand their skills alongside a global community, facilitating a skills-based approach to hiring.

📋 Description

• Troubleshoot and resolve issues across the HackerRank platform, including high-severity, business-critical customer incidents requiring rapid diagnosis and coordinated response, across web applications, APIs, ATS integrations, and developer tools. • Drive root-cause analysis with engineering, escalate appropriately, and advocate for customer-impacting fixes in a timely manner. • Guide customers through SSO (SAML/OIDC) and SCIM integration setup with Okta and other IdPs. standards, such as SAML and SCIM. • Act as the customer’s primary technical partner, guiding them toward the safest and most effective technical solution, not just the requested fix. • Contribute to post-incident learnings, documentation, or tooling improvements to reduce repeat issues.

🎯 Requirements

• 4+ years of experience in a customer-facing technical support engineering or product support engineering role for an enterprise SaaS platform, with demonstrated ownership of complex enterprise escalations. • Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL. • Comfortable debugging production systems using logs, traces, and live data while minimizing customer impact. • Can build scripts and tools that accelerate and standardize troubleshooting. • Basic coding skills; can use Python or Ruby for automation or simple data validation. • Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development