Service Delivery Manager

🕒 June 4

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Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2015

🏢 Enterprise

🔧 Hardware

☁️ SaaS

Enterprise • Hardware • SaaS

Hewlett Packard Enterprise is a global technology leader providing innovative IT solutions to empower businesses. HPE offers a comprehensive portfolio of products and services, including the HPE GreenLake edge-to-cloud platform, which delivers a hybrid cloud experience enabling businesses to manage workloads across private and public clouds seamlessly. Additionally, the company specializes in supercomputing, networking, and storage solutions, along with AI and data analytics capabilities to drive productivity and operational efficiency. HPE is committed to helping organizations enhance their digital transformations while securing data and optimizing IT infrastructure.

📋 Description

• This is a customer facing services role in a networking operations environment. • Reporting to Latam Service Delivery Manager while collaborating with various internal organizations. • Delivering a stellar customer experience by ensuring customers attain outcomes with sold products/services. • Acting as a single point of contact for all service-related matters on customer’s post-sales journey. • Managing overall health of assigned customer accounts in LATAM region. • Responsible for developing and maintaining a strong trusted relationship with their assigned customer(s). • Maximizing the value of the company’s offerings and portfolio to guide customers to succeed. • Customer onboarding, managing the customer experience with recurring meetings to supervise activities and outcomes. • Engaging and managing the post-sales relationship with customers. • Applying knowledge to solve common and complex business issues within established guidelines. • Incident and escalation management, providing remote operational support and remediation. • Logistics support on RMAs. • Installed base management and entitlement, escalation/remediation. • Preparing and conducting monthly and quarterly business reviews with end customer and internal stakeholders.

🎯 Requirements

• Bachelor’s degree in Engineering, Computer Science or equivalent • 5 - 7 years of relevant work experience in Service Delivery / Services Management / Services Account management / Service Assurance • Service mindset and proactive attitude • Ideally leading large technical account activity for a Service Provider, Telecom or large Enterprise customer. • Proven background in managing complex customers and a clear ability to understand how to prioritize, while considering both customer and the company business requirements. • Experience in a service delivery and business model with active partner participation in the end-to-end chain. • Proven communication skills (written and oral) and capable to communicate with multiple levels within customer environment • Excellent customer management and relationship capabilities • Ability to speak and write in Portuguese and English (Spanish is a plus) • Some background in IP-based networks or Software technologies (Core & edge routing, Switching, Data Center, campus switching/Networking, Internet Security, Network management) • Proficient with Microsoft Office • Strong data analysis capabilities

🏖️ Benefits

• Health & Wellbeing • Personal & Professional Development • Unconditional Inclusion