IT Operations Lead

🔥 1 hour ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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Hamsa

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

☁️ SaaS

B2B • SaaS

Hamsa is a front-end styling system / Webflow-style CSS kit for websites and web apps. The provided stylesheet contains global utilities, responsive layout helpers, accessibility focus states, text and border gradient presets, animations, utility classes for spacing/truncation, and other presentation rules — consistent with a UI kit, Webflow template, or design system intended to standardize site styling. The code indicates emphasis on accessibility, responsive behavior, animated gradients, and reusable CSS components rather than backend services or product details.

📋 Description

• Own the day-to-day operation of Hamsa's internal IT environment across a globally distributed workforce. • Deliver exceptional IT support for employees and contractors across endpoint devices, collaboration platforms, enterprise applications, identity systems, and network connectivity. • Develop and continuously improve IT service delivery processes, SLAs, knowledge bases, and self-service resources. • Manage hardware procurement, inventory, shipping, lifecycle management, repairs, and secure disposal. • Lead onboarding, offboarding, and employee lifecycle processes, ensuring timely provisioning and deprovisioning of accounts, devices, and system access. • Maintain accurate IT asset inventories and software license management. • Administer identity platforms including Google Workspace, AWS IAM, SSO, MFA, and other enterprise applications. • Implement least-privilege access models and role-based access controls. • Perform periodic access reviews and support audit evidence collection. • Partner with Security to improve identity governance and privileged access management. • Configure and maintain AWS operational monitoring using CloudWatch, CloudTrail, AWS Config, and related services. • Integrate and administer monitoring platforms such as Datadog, Grafana, Prometheus, and New Relic. • Develop dashboards, alerts, and operational runbooks. • Perform first-level operational triage and coordinate incident response with Engineering and Security. • Assist Engineering and DevOps with IAM administration, operational tooling, cloud governance, and cost optimization. • Administer endpoint management platforms including MDM solutions, endpoint protection, disk encryption, and device compliance. • Manage enterprise SaaS applications including Google Workspace, Slack, Zoom, Atlassian, GitHub, and other business systems. • Evaluate, implement, and manage new internal technology platforms. • Improve automation across user provisioning, software deployment, and routine operational tasks. • Partner closely with Security, Compliance, and Legal to maintain secure IT operations aligned with SOC 2, ISO 27001, PCI DSS, and client security requirements. • Ensure corporate IT controls support internal policies and external audit requirements. • Support security awareness initiatives and secure configuration standards. • Participate in incident response, disaster recovery planning, and business continuity exercises. • Own the onboarding and offboarding process: provision/de-provision AWS IAM roles, SaaS accounts, and hardware; coordinate secure retrieval/termination; maintain access checklists, and enforce security requirements. • Work with Security, HR, and Operations to meet compliance, audit and security monitoring requirements, security best practices and regulatory requirements. • Build scalable IT processes, documentation, standards, and operating procedures from the ground up. • Identify automation opportunities that improve reliability, efficiency, and user experience. • Develop operational metrics, dashboards, and reporting to measure service performance. • Evaluate vendors, negotiate contracts, and manage relationships with technology providers. • Help define the future structure, tooling, and processes of the IT Operations function as Hamsa grows.

🎯 Requirements

• 5+ years of progressive experience in IT Operations, Corporate IT, Systems Administration, or Technical Operations within high-growth SaaS, fintech, or cloud-native organizations. • Experience building or significantly improving IT operations in a scaling company. • Strong experience administering: • - Google Workspace • - AWS • - Identity and Access Management (IAM) • - Enterprise SaaS platforms • - Hands-on experience with AWS monitoring, logging, and operational tooling. • Experience with endpoint management, device lifecycle management, and modern IT administration. • Strong understanding of: • - Identity management • - Endpoint security • - Incident management • - Change management • - Asset management • Experience supporting compliance frameworks including SOC 2 and ISO 27001. • Excellent documentation, communication, and organizational skills. • Demonstrated ability to work independently and build processes with minimal direction.

🏖️ Benefits

• Hamsa is an equal opportunity employer committed to building a fair, inclusive workplace where diverse perspectives strengthen our mission. Hamsa welcomes applications from all qualified candidates and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.