Senior Director – Account Management

🕒 June 22

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $110k - $120k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Hanover Research

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🤝 B2B

📚 Education

B2B • Education • Research & Insights

Hanover Research is a custom research and analytics firm that provides high-quality, cost-effective services to clients in corporate, education, and healthcare sectors. The company helps organizations make informed decisions, identify opportunities, and improve operational effectiveness through its expert team that delivers tailored research solutions and insights from data analysis, surveys, and strategic advising.

📋 Description

• Building relationships with current clients through demonstration of in-depth institutional knowledge, understanding of specific institutional needs or priorities, and the ability to propose custom research solutions • Navigating Hanover’s partnership offerings on behalf of the organization, ensuring the appropriate service is provided to meet the client’s needs • Determining appropriate tactics to drive urgency in the renewal and upsell cycle • Creating the opportunity to expand existing relationships through cross-sell opportunities of other service offerings • Educating contacts on the benefits of Hanover's products and services through compelling articulation of our business model and value proposition • Creating customized account plans for each organization, outlining service delivery and revenue-growth strategies for existing and potential clients • Collaborating with the Content team to ensure targeted and substantive solution delivery • Meet challenging monthly, quarterly, and annual revenue goals • Predicting cash retention probability and reporting findings to senior leadership • Average client pool size will range from $3 M to $4M • Willingness to travel 10-25% to client sites

🎯 Requirements

• Bachelor’s degree in business, social sciences, education, communications, political science, economics, psychology, public policy or similar is highly preferred • 10 + years of Account Management or Sales experience • Experience within the Education field is highly desirable • Excellent oral and written communication skills • Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of client service and commercial strategies • Ability to develop relationships, establish credibility, and conduct substantive content discussions with decision makers • Excellent problem-solving skills and strong ability to think strategically about client management • Ability to diagnose client needs and identify relevant solutions • Be comfortable asking for business and resilient in pursuing revenue opportunities

🏖️ Benefits

• Competitive base salary and uncapped commission earning potential • Award-winning training program on markets, research methodologies and sales skills • Top performers will be eligible for an annual sales incentive trip • Starting at 18+ days Paid Time Off • 14 paid holidays including Martin Luther King Jr. Day, Juneteenth, Indigenous People’s Day, and personal holidays • 401(K) employer matching program • Comprehensive health and dental benefits package • Health and wellness packages with discounts to local gym • Community service opportunities