Harbor IT
51 - 200 employees
Founded 1995
🔒 Cybersecurity
☁️ SaaS
🏢 Enterprise
Cybersecurity • SaaS • Enterprise
Harbor IT is a managed IT service provider that specializes in delivering tailored network infrastructure, cybersecurity solutions, and unified communications to organizations of various sizes. With over 30 years of experience, the company emphasizes a consultative approach to develop customized solutions that maximize operational efficiency with minimal disruption. Their offerings include cybersecurity as a service, network infrastructure management, and lifecycle management, supported by a dedicated team available 24/7 to ensure seamless operations across their clients' technology environments.
Customer Success Manager
🕒 May 22
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Harbor IT
51 - 200 employees
Founded 1995
🔒 Cybersecurity
☁️ SaaS
🏢 Enterprise
Cybersecurity • SaaS • Enterprise
Harbor IT is a managed IT service provider that specializes in delivering tailored network infrastructure, cybersecurity solutions, and unified communications to organizations of various sizes. With over 30 years of experience, the company emphasizes a consultative approach to develop customized solutions that maximize operational efficiency with minimal disruption. Their offerings include cybersecurity as a service, network infrastructure management, and lifecycle management, supported by a dedicated team available 24/7 to ensure seamless operations across their clients' technology environments.
📋 Description
• Maintain a gross retention rate of 90% or higher for assigned accounts • Identify and address at-risk customers through proactive engagement and personalized strategies • Conduct regular check-ins and business reviews to assess satisfaction and ensure alignment with customer goals • Achieve a strong net retention rate by identifying opportunities for upselling and cross-selling • Collaborate closely with the Account Management team to execute revenue growth initiatives • Maintain strong CSAT score by delivering exceptional support and strategic guidance
🎯 Requirements
• 3+ years of experience in Customer Success, Account Management, or a client-facing role in a B2B environment • Proven track record of meeting or exceeding retention and satisfaction goals • Strong interpersonal, communication, and relationship-building skills • High emotional intelligence and proficiency in de-escalation tactics • Ability to understand customer pain points and align them with solutions • Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot)
🏖️ Benefits
• Health benefits • Flexible paid time off • Parental leave • Fertility and adoption assistance • 401(k) • Educational reimbursement
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