
1001 - 5000 employees
đŒ Consulting
đŠ Logistics
đŁ Marketing
đ° $10.5M Venture Round - Omneon on 2004-04
Consulting âą Logistics âą Marketing
Harmonic is a global provider of broadband and video delivery technology for service providers and media companies. It develops broadband access platforms (cOS), distributed access architecture (DAA) devices, and fiber/DOCSIS solutions to enable multiâgigabit networks, and supplies network edge hardware (optical nodes, OLTs, transceivers) to operators. Harmonic also offers cloud-native SaaS and software for media processing, live and onâdemand streaming, advertising monetization (VOS360 Ad & Media), and managed services to simplify operations and accelerate deployments.
đ„ 0 minutes ago
đ§đ· Brazil â Remote
â° Full Time
đĄ Mid-level
đ Senior
đ» Solutions Engineer
đ» Ghost score 11%
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1001 - 5000 employees
đŒ Consulting
đŠ Logistics
đŁ Marketing
đ° $10.5M Venture Round - Omneon on 2004-04
Consulting âą Logistics âą Marketing
Harmonic is a global provider of broadband and video delivery technology for service providers and media companies. It develops broadband access platforms (cOS), distributed access architecture (DAA) devices, and fiber/DOCSIS solutions to enable multiâgigabit networks, and supplies network edge hardware (optical nodes, OLTs, transceivers) to operators. Harmonic also offers cloud-native SaaS and software for media processing, live and onâdemand streaming, advertising monetization (VOS360 Ad & Media), and managed services to simplify operations and accelerate deployments.
âą Support broadband solutions rollout from early pre-sales engagements through production deployment âą Own the design, integration, and testing of broadband access systems âą Turn architecture drawings into working IP network solutions and detailed customer installation and integration plans âą Act as the key technical liaison on customer projects âą Communicate solution requirements to internal teams and clients and provide technical direction âą Support client lab integration, testing, qualification, field trials, and production deployments of the access network platform âą Train clients on system operation and troubleshooting âą Test new software and hardware and report and track defects to engineering âą Provide on-site and remote technical support âą Diagnose and resolve customer issues and escalate through Harmonic's 24/7 Technical Assistance Center as needed âą Report to the Director, Broadband System Integration âą Work on key customer accounts in North American time zones
âą Bachelor's degree in Computer Science, Telecommunications, or equivalent âą 5+ years of experience integrating, testing, or operating networks in an internet service provider or telecommunications environment âą Understanding of service provider network and service design is a plus âą Strong expertise in IP routing (BGP, OSPF), Layer 2 technologies (VLAN/802.1Q, QinQ, LACP, MSTP), network overlays (VXLAN, MPLS), IP multicast (IGMP, PIM), and vBNG functions (subscriber management, PPPoE/IPoE, QoS enforcement), including design, configuration, and troubleshooting âą Strong Linux networking skills and ability to troubleshoot routing, interfaces, packet captures, firewalls, tunnels, timing, and performance issues âą Experience with Wireshark or equivalent tools for packet and protocol analysis âą Knowledge of PON technologies and BBF network architecture standards (TR-101, TR-156, TR-178) is a plus âą Familiarity with the OMCI protocol (ITU-T G.988) is a nice-to-have bonus âą Experience with cloud-based Kubernetes networking is a plus âą Ability to understand technical documentation, network protocol standards and RFCs, configuration guides, schematics, work instructions, and test procedures âą Ability to develop and present technical solutions to customers and internal teams âą Experience in pre-sales technical support, including product demonstrations and feasibility analysis, is a plus âą Strong problem-solving, analytical, and communication skills âą Business-level fluency in English, written and verbal, is required
âą Remote work: 100% remote anywhere in Brazil âą Occasional travel to customer labs, deployment sites, and Harmonic corporate offices âą Global team environment âą Training opportunities through occasional travel to corporate offices
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