Client Technology Manager

🕒 July 29

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

📋 Description

• Provide leadership for a team of up to 35 engineers supporting 100+ clients on a rotating shift pattern • Ensure professional execution of activities associated with providing an unreasonable level of hospitality for clients’ mission-critical systems • Rate and review employees rotating with the Duty Manager, with input from the Tower Manager • Detect major incidents and critical issues early and drive fast remediation during the shift • Ensure client requests, incidents, and problems are addressed in a timely and professional manner • Conduct stand-up calls and manage activity and client-status handovers between shifts and teams • Allocate resources across teams for efficient and effective issue resolution • Identify and implement operational process improvements across teams • Provide detailed and accurate job-performance feedback for resources under guidance • Perform change approver, quality controller, and post-change validation functions within the shift • Supervise employee attendance and participation • Assist Shift Site Reliability Engineers with client communication and escalations • Inspire and motivate employees on the rotating shift • Drive results through agreed KPIs for alerts, monitoring tools, and case/SNOW metrics

🎯 Requirements