Technical Support Engineer

🕒 August 4

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

📋 Description

• Act as the critical link between Level 2 Support and Development teams • Investigate, diagnose, and resolve complex technical escalations across enterprise healthcare applications and secure messaging solutions • Troubleshoot Windows Server environments • Use PowerShell for connectivity validation, service management, process monitoring, and system diagnostics • Manage certificates and security configurations and analyze Event Viewer data • Interpret and troubleshoot SQL Server and ODBC-related errors • Monitor, execute, and support SQL Agent jobs • Perform SQL-based troubleshooting and data integrity validations • Trace and troubleshoot HL7 message flows and interface-related issues • Investigate message queue backlogs and integration failures • Support secure messaging solutions and endpoint connectivity • Troubleshoot IIS, ASP.NET, and application-layer issues • Review application configurations and identify root causes across the technology stack • Reproduce issues in test and production environments • Analyze and classify defects by severity, frequency, and software versions • Gather application logs, SQL traces, network traces, and user recordings • Document findings, workarounds, root cause hypotheses, and reproduction steps • Coordinate escalations between Support, Engineering, and Development teams • Manage incidents through ITSM platforms and track PRBs and defect tickets • Communicate technical findings to customers and stakeholders • Create and maintain Knowledge Base articles • Provide detailed troubleshooting documentation and escalation summaries

🎯 Requirements

• Strong expertise in Windows Server environments, SQL Server, HL7 interfaces, and application troubleshooting • Excellent analytical skills and root cause analysis capabilities • Experience managing escalations through to resolution while maintaining high levels of customer satisfaction • Windows Server • PowerShell • Windows Services • Event Viewer • Certificate Management • Citrix and Virtual Desktop Infrastructure (VDI) • IIS • ASP.NET / .NET Framework • Application Configuration Management • Stack Trace Analysis • Authentication and Security Tokens • Microsoft SQL Server • SQL Agent Jobs • ODBC • SQL Extended Events • SQL Troubleshooting and Query Development • HL7 • Enterprise Interface Engines • Secure Messaging Solutions • Identity & Access Management Systems • EHR Integrations • TCP/IP • DNS • Firewalls • Network Ports • PKI and Certificate Management • Azure DevOps • GitHub • ServiceNow or similar ITSM platforms • Log Analysis and Diagnostic Tools • AI-enabled troubleshooting and automation tools • Healthcare IT domain experience is highly desirable, including knowledge of HL7 Workflows, ADT, Patient Matching, EHR Systems, EDMS/DMR Platforms, and Clinical Workflows and Healthcare Integrations • Preferred: Browser Developer Tools, Fiddler, Wireshark, Linux, Docker, Container Technologies, Microsoft Azure, Amazon Web Services (AWS)