Supervisor, Customer Service

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $42.2k - $79.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Health Care Service Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Health Care Service Corporation serves nearly 23 million people across the United States through its portfolio of health benefit solutions.

📋 Description

• Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team to deliver exceptional service. • Responsible for successful achievement of client service expectations. • Ensure staff development.

🎯 Requirements

• High School Diploma or GED equivalent • Minimum of one year supervisory or lead experience in a call center • Minimum 3 – 5 years customer service experience in a call center • Minimum 3 years healthcare/health insurance, claims processing or provider billing experience • Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources • Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge • Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision • Strong organizational skills • Proficient with Microsoft Office Suite • Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds • Possess excellent customer service skills including proper grammar, tonalities and clear diction.

🏖️ Benefits

• Health Benefits’ service objectives • Staff development • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement