Account Manager

Job not on LinkedIn

September 30

Apply Now

Receive Emails with Similar Jobs

Mongoose

WebsiteLinkedInAll Job Openings

Education • Artificial Intelligence • SaaS

Mongoose is a Conversation Intelligence Platform designed specifically for higher education, enabling institutions to enhance enrollment, student success, and alumni engagement through empathetic and AI-powered communication. It provides tools for real-time, two-way conversations via text, chat, and WhatsApp, transforming how colleges and universities interact with students and alumni. By leveraging data-driven insights, Mongoose helps institutions improve engagement, retention, and fundraising outcomes while maintaining compliance and ensuring secure communication.

51 - 200 employees

Founded 2009

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Consistently meet or exceed assigned renewal and expansion quotas • Develop informed, strategic retention and growth plans and execute with a Customer Success Manager • Lead renewals and anticipate/address risks before renewal time • Generate pipeline via focused outbound activities and own upsell/cross-sell opportunities • Expand product footprint within client institutions and introduce solutions to new departments • Build relationships through strategic outreach and Mongoose Quarterly Reviews (MQRs) • Partner with a dedicated CSM on commercial strategy while CSM focuses on adoption and value • Collaborate with Marketing, Product, and Leadership to surface customer insights and close deals • Represent Mongoose at industry events and conduct onsite visits and travel as needed • Track client health metrics, maintain CRM (HubSpot), and share insights with internal teams

🎯 Requirements

• Proven experience with renewals and expansion (upsell/cross-sell) in a B2B SaaS environment • Consistent track record of exceeding renewal and expansion quotas • Demonstrated ability to build healthy pipelines and convert with strong win rates • Experience driving renewals and growing accounts through upsells and cross-sells • Experience with CRM systems (bonus points for HubSpot expertise) • Exceptional communication skills • Proactive problem-solving and strategic thinking • Ability to use data to inform decisions and translate insights • Experience partnering with Customer Success, Marketing, Product, and Leadership • Willingness to travel for onsite visits and industry events

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • 401K with company match: 100% of the 1st 3% and 50% of the next 2% • Flexible PTO • Competitive Leave Policies • $600 home office set-up stipend • 13 paid holidays, plus a week off between Christmas and New Year’s