Team Leader – Performance Coach

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱50k / month

⏰ Full Time

🟠 Senior

✨ Team Leader

👻 Ghost score 0%

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Meal Helper Heroes

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

🍽️ Food & Beverage

🎯 Recruiter

Healthcare • Food & Beverage • Recruitment

Meal Helper Heroes is a B2B service that sources, trains, and delivers elite offshore virtual assistants specialized in home care operations for home care agencies and franchisees. They provide recruiters, schedulers, on-call staff, finance and billing support, administrative assistants, and hybrid roles—offering HIPAA-compliant, flexible plans with no long-term contracts and specialized training through their Virtual Assistant Home Care Academy. The company emphasizes cost savings, higher retention, and scalable, home care–specific talent primarily sourced and managed from the Philippines and South America to help agencies run leaner and focus on client care.

📋 Description

• Conduct one-on-one coaching sessions with VAs experiencing performance issues • Provide clear, specific, and constructive feedback • Identify root causes of performance problems • Help VAs understand client expectations and develop practical improvement steps • Reinforce positive behaviors and recognize improvement • Conduct follow-up coaching sessions • Create and manage Performance Improvement Plans (PIPs) • Establish performance expectations, measurable goals, and improvement timelines • Document coaching discussions, commitments, action items, and progress • Monitor VA performance throughout improvement periods • Escalate serious or recurring performance concerns to management • Review performance metrics, client feedback, attendance, productivity, work quality, communication, and procedure adherence • Identify performance trends and recurring issues • Determine with management which VAs require coaching or intervention • Monitor measurable improvement from coaching • Recommend training, retraining, reassignment, or corrective actions • Help VAs meet U.S.-based home care agency client expectations and workflows • Coach VAs on professional client communication • Support VAs struggling with client-specific processes or expectations • Assist management with client-raised performance concerns • Support VAs with work-related challenges • Help develop communication, organization, accountability, and problem-solving skills • Conduct refresher coaching • Share performance gaps with management for additional training development • Promote continuous improvement, professionalism, and accountability • Maintain accurate coaching and performance records • Prepare coaching notes and performance summaries • Track improvement plans and follow-up dates • Provide regular VA performance updates to management • Identify VAs improving, still struggling, or requiring additional action • Maintain confidentiality regarding employee and client performance matters

🎯 Requirements

• At least 2–3 years of experience in a Team Leader, Supervisor, Performance Coach, Quality Analyst, Operations, or similar leadership role • Experience managing or coaching virtual assistants, remote employees, BPO staff, or offshore teams is strongly preferred • Experience working with U.S.-based clients is preferred • Experience in home care, healthcare staffing, scheduling, recruiting, or staffing operations is highly desirable • Strong coaching and people-management skills • Ability to provide constructive feedback professionally and confidently • Strong problem-solving and conflict-resolution skills • Excellent verbal and written English communication skills • Strong organizational and documentation skills • Comfortable handling difficult conversations and holding team members accountable • Able to analyze performance problems and develop practical solutions • Comfortable working remotely and managing multiple VAs at different stages of performance improvement • Supportive but firm • Patient and approachable • Highly accountable • Professional and emotionally mature • Comfortable giving direct feedback • Objective and fair when evaluating performance • Solutions-oriented • Organized and detail-oriented • Able to motivate employees without micromanaging • Able to distinguish between a training issue, performance issue, and behavioral issue • Comfortable working in a fast-paced environment • Familiar with Filipino workplace culture while also understanding the expectations of U.S.-based clients

🏖️ Benefits

• Full-time employment • Remote work • CST shift • Internal-admin role as part of the HH admin team