Customer Success Manager, Working Student

🔥 0 minutes ago

🇩🇪 Germany – Remote

💵 €15 - €25 / hour

⏱ Part Time

⚪️ Entry-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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HeroSoftware GmbH - Shopify Apps

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

🛍️ eCommerce

☁️ SaaS

🤝 B2B

eCommerce • SaaS • B2B

HeroSoftware GmbH - Shopify Apps is a developer of Shopify apps — including AddressHero, PaymentHero, and DiscountHero — that provide merchants with checkout-focused tools to increase revenue and conversions. Their AddressHero app offers address validation with real-time edits to reduce errors and improve shipping accuracy, while PaymentHero lets stores hide, sort, and rename payment methods to boost conversion rates. These are SaaS products targeted at eCommerce merchants to optimize checkout flows and order accuracy.

📋 Description

• Guide new users through onboarding and explain the app and best practices • Identify challenges early and analyze usage patterns • Conduct strategic customer check-ins • Gather customer feedback and relay feature requests and bugs to the product team • Help customers become power users and support them in switching to suitable plans • Re-engage at-risk accounts and secure renewals • Create webinars, help articles, templates, and automated nurture flows

🎯 Requirements

• Ideally, initial experience with Shopify or in an app-related environment; alternatively, a strong willingness to learn • Structured and analytical thinking • Clear communication skills • Enjoyment of guiding customers through complex topics • Technical understanding • Ability to quickly learn new tools and processes • Very good German language skills • Very good English language skills • Applications including a CV and cover letter should use the informal “du” form

🏖️ Benefits

• 16 days of annual leave • Your birthday off • Christmas Day off • New Year’s Eve off • 100% remote work • Flexible working hours: work whenever you want • Performance-based evaluation rather than evaluation based on hours worked • A team culture with humor, clear meeting formats, and respect for time off • A growth mindset and opportunities for personal development