VP, Mission Operations – Customer Success

🕒 May 21

☕ Washington – Remote

☕ Washington – Remote

💵 $165k - $214k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Hidden Level

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🔒 Cybersecurity

Defense • Public Safety • Cybersecurity

Hidden Level is a company that specializes in advanced RF detection technologies designed to enhance security in various environments. Their innovative sensor network is capable of identifying and tracking both crewed and uncrewed aerial activities, utilizing passive, multifunction sensors to detect threats while maintaining operational stealth. Focused on providing solutions for defense, public safety, and critical infrastructure, Hidden Level's technology aims to improve response times and situational awareness for agencies tasked with safeguarding communities and ensuring national security.

📋 Description

• Own the full lifecycle of customer engagement—from technical demonstrations and mission deployment through ongoing success, expansion, and advocacy. • Architect and scale the operational frameworks, teams, and processes that ensure customers achieve measurable mission outcomes. • Lead the strategy, execution, and continuous improvement of all technical demonstrations for prospective and existing customers. • Build and lead Hidden Level’s Mission Operations function, responsible for planning, deploying, and sustaining mission critical systems. • Build a Customer Success organization that spans seven core pillars.

🎯 Requirements

• 12+ years of experience in mission operations, customer success, technical operations, or related fields. • Proven leadership in highstakes, mission critical environments (e.g., defense, aerospace, national security, advanced technology). • Demonstrated success building and scaling operational or customer facing organizations. • Strong technical acumen with the ability to translate complex systems into operational value. • Exceptional communication, executive presence, and relationship building skills. • Experience working crossfunctionally with product, engineering, operations, and growth teams.

🏖️ Benefits

• health insurance • paid parental leave • flexible time off • 401(k) with employer contributions • life insurance • disability insurance • potential stock options