Client Success Director – Perioperative Care Coordination

🕒 May 21

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Qventus, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $85M Series D - Qventus on 2025-01

SaaS • Artificial Intelligence • B2B

Qventus, Inc. is a healthcare-focused AI and automation company that provides a SaaS platform to hospitals and health systems to optimize clinical operations and patient flow. Its platform combines artificial intelligence, machine learning, and behavioral science to automate administrative workflows across perioperative care, pre-admission testing, and inpatient capacity management—reducing surgery cancellations, shortening length of stay, and improving staff productivity. Qventus integrates with EHRs to deliver AI operational assistants that take action on routine tasks so clinical staff can focus on patient care.

📋 Description

• Lead, mentor, and develop a team of high-performing Client Success Partners (CSPs) • Manage team performance against key performance metrics, including Net Promoter Score (NPS), client health scores, referenceability, and expansion/renewal targets. • Act as an escalation point for complex client issues, guiding the team to resolution while maintaining executive relationships. • Own overall strategic health and success of the PCC client portfolio, including contractual performance guarantees and platform benchmark outcomes • Develop and execute account-level strategies that secure high-value client outcomes and maximize realization of Qventus solution's ROI. • Hold both the CSP team and client stakeholders accountable for executing success plans, driving platform adoption, and achieving targeted operational improvements. • Serve as a visible advocate for Qventus's value proposition, ensuring client stakeholders understand the value of the AI platform. • Drive expansion and cross-sell opportunities within the portfolio by identifying new business use cases and compelling business cases. • Ensure a high rate of client renewal by demonstrating continuous, measurable value and establishing strong executive-level reference accounts. • Collaborate closely with internal teams to translate client needs into product improvements and ensure successful solution deployment.

🎯 Requirements

• 7+ years of experience in Strategic Account Management, Consulting, or Client Success for an enterprise healthcare SaaS or technology company • 3+ years of experience directly managing and leading a client-facing or consulting team • Proven ability to manage a significant book of business and achieve high net retention and expansion targets. • Deep domain knowledge of healthcare operations, specifically in Perioperative Services and/or Patient Flow/Care Coordination. • Expert-level ability to navigate and manage complex health system structures, politics, and decision-making processes. • Demonstrated experience in competitive selling or positioning against EMR vendors and articulating unique value of a purpose-built SaaS solution. • Exceptional communication and presentation skills, with ability to convey complex technical and operational information to executive audiences.

🏖️ Benefits

• Open Paid Time Off • paid parental leave • professional development • wellness and technology stipends • generous employee referral bonus • employee stock option awards