Head of Human Resources

Job not on LinkedIn

🔥 20 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🔴 Lead

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 10%

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Logo of High Scale

High Scale

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

✈️ Travel

Consulting • Food & Beverage • Travel

<High Scale> High Scale is a performance marketing agency that produces high-volume, social-native video creative using cutting-edge AI and data-driven testing to crush ROAS and lower CAC for consumer brands. They front production costs and operate a no-cost-per-content model — clients pay only when they use the ads — enabling rapid creative iteration, large-scale video production, and optimized ad openers across categories like personal care, eyewear, food, footwear, and home services.

📋 Description

• Evaluate existing HR operations and identify opportunities to improve efficiency, consistency, and scalability • Develop and implement comprehensive HR policies, SOPs, and standardized workflows across the employee lifecycle • Establish structured processes for onboarding, employee development, performance reviews, promotions, compensation reviews, and offboarding • Implement HR systems and automation tools to reduce administrative work and improve operational efficiency • Ensure HR practices support organizational growth and comply with applicable employment laws and regulations • Design and implement company-wide performance management frameworks connecting individual contributions to organizational objectives • Establish KPIs, measurable expectations, accountability systems, regular evaluations, feedback mechanisms, and performance improvement plans • Develop recruitment strategies and oversee recruitment operations, candidate pipelines, candidate experience, recruiting KPIs, and employer branding • Develop employee engagement, feedback, survey, retention, career progression, and professional development initiatives • Partner with executive leadership on organizational structures, succession planning, leadership development, change initiatives, and employee alignment • Coach managers on leadership, performance management, employee development, and conflict resolution • Develop HR dashboards and reporting systems; track turnover, retention, recruitment efficiency, absenteeism, and engagement • Analyze workforce data and translate HR insights into actionable strategies • Establish regular reporting and review processes with executive leadership

🎯 Requirements

• 7+ years of progressive HR experience • At least 3 years in an HR leadership or management position • Experience leading HR operations, developing people strategies, and implementing systems that support organizational growth • Experience in BPO, shared services, professional services, or high-growth organizations highly preferred • Strong understanding of talent acquisition, employee relations, performance management, organizational development, and HR compliance • Hands-on experience designing and implementing KPI frameworks, employee performance management systems, and HR operational processes • Comfort using workforce analytics and business metrics to guide decision-making • Experience with HRIS platforms, applicant tracking systems, performance management software, and workflow automation tools highly valued • Knowledge of organizational development, continuous improvement, and change management methodologies is a strong advantage • Ability to communicate confidently with executives, department heads, managers, and employees at every level • Ability to navigate challenging conversations, resolve conflicts, and build trust while maintaining accountability • Ability to balance employee advocacy with business priorities • Ability to navigate ambiguity, manage competing priorities, and make decisions in a fast-moving environment • Strong understanding of how people decisions affect productivity, operational efficiency, profitability, and long-term business growth

🏖️ Benefits

• Shape the Future of High Scale: Build the people strategy, organizational structure, and HR systems that will support the company's next stage of growth • Direct Executive Partnership: Work closely with executive leadership to influence company-wide decisions, develop organizational strategies, and drive meaningful business improvements • Build a High-Performance Organization: Create performance management systems, leadership development programs, and employee experiences that help talented people reach their full potential • Real Ownership & Autonomy: Take ownership of the HR function with the opportunity to introduce new ideas, challenge existing processes, and implement meaningful organizational improvements • Leadership & Career Growth: Play a central role in scaling an international organization, with opportunities to expand your responsibilities as the business grows • A Culture That Embraces Innovation: Join an ambitious, collaborative team that values curiosity, accountability, creative problem-solving, and willingness to take on challenges

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