Client Onboarding Specialist

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October 17

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EP Logistics International

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eCommerce • SaaS • B2B

EP Logistics International is a company that specializes in delivering high-quality digital products aimed at assisting individuals in creating and launching their own high-ticket offers. Their product suite includes packaged templates, digital funnel accelerators, and AI-powered sales script generators, all designed for instant digital access and immediate use. With a focus on providing results-driven digital assets, EP Logistics International empowers clients to scale their online businesses efficiently and effectively.

201 - 500 employees

🛍️ eCommerce

☁️ SaaS

🤝 B2B

📋 Description

• We’re looking for a full-time evening shift Onboarding Specialist to join our fast-growing team at Richard Yu’s online education company. • Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own. • This is a remote, full-time position. You must be available during 1PM–10PM EST, Monday to Friday. • On average, you’ll work up to 8 hours per day, and some days will require a little more effort of up to 9+ hours • You must currently live in North America, South America, Europe or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable—we’re in the coaching business.

🎯 Requirements

• You must be able to commit to the hours of 1pm - 10pm EST Mon-Fri • You will be conducting new onboarding calls daily to welcome in new students. • You will be ensuring a smooth transition process between the sales rep and yourself and then between yourself and the coaching team. • Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions • Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class onboarding experience. • Should be proficient or at least knowledgeable about our tech stack (Loom, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired. • Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change. • You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential. • You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfilment Team hits their KPIs • A coach or mentor at heart, you love helping people • Clear, professional communicator (spoken and written English) • Sales background • Able to handle fast-paced environments, multiple clients, and changing priorities • Willing to grow with us long-term (3+ years), this isn’t a side hustle • Open to feedback and constructive coaching (we’ll train you, but we expect growth) • Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast

🏖️ Benefits

• Expected Earnings (Base): $3,000 USD /mo