Marketing Account Manager, Client Success – Orthodontic & Dental

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🐊 Florida – Remote

🐊 Florida – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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HIP Creative

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

⚕️ Healthcare Insurance

B2B • Healthcare Insurance

HIP Creative is a growth partner for orthodontic practices, specializing in transforming prospects into profit through comprehensive marketing, software, and training solutions. The company helps orthodontists build bigger practices and powerful brands by not only generating leads but also equipping teams to convert more leads into paying patients. Their proprietary PARF™ framework powers the fastest-growing orthodontic practices by focusing on marketing, software, and training. HIP Creative offers customized advertising solutions, automated follow-up systems, transparent revenue tracking, and reputation management to help orthodontic practices achieve exponential growth and sustainable success. The company has built long-term relationships with many orthodontists, supporting their growth with innovative ideas and tools tailored to the orthodontic market.

📋 Description

• As a Marketing Account Strategist, you'll play a pivotal role in coaching and collaborating with practice owners to optimize digital marketing strategies and maximize ROI. • Address partner concerns, including lead quality, ad spend optimization, CRM training, website updates, SEO strategies, front desk and team training, and diagnosing CRM issues. • Conduct 10-15 weekly calls with practice owners to review marketing performance, identify areas for improvement, and provide actionable strategies. • Handle 25-30 daily emails covering a variety of partner inquiries. • Collaborate closely with partners to identify opportunities, create tailored strategies for paid search, social media marketing, SEO, and web performance, and ensure efforts align with driving measurable ROI. • Manage relationships with up to 40 partners simultaneously, ensuring personalized support and high-value communication across multiple platforms, including email, SMS (via CRM), phone calls, Zoom, and Slack. • Lead training calls with confidence, equipping partners and their teams with the knowledge and tools to execute and optimize digital marketing efforts effectively. • Analyze campaign performance and partner feedback, leveraging insights to refine strategies that continuously maximize results and ROI. • Utilize multiple software tools, such as CRMs (HighLevel), project management systems (ClickUp), and analytics platforms, to ensure seamless execution of campaigns and communications. • Maintain a professional and positive "my pleasure" mindset, delivering 5-star service that builds trust and enhances partner satisfaction. • Work cross-functionally with internal teams to streamline communication and execution, ensuring all strategies and updates align with broader company goals. • Maintain or quickly acquire a deep understanding of the orthodontic and dental fields to provide partners with highly relevant and impactful insights.

🎯 Requirements

• 3+ years of proven experience optimizing strategies to achieve measurable results across Google Ads, Meta Ads, SEO, web performance, and social media marketing. • Demonstrated ability to craft and refine campaigns that drive growth and deliver ROI. • Must be highly motivated, self-driven, and passionate about using digital marketing expertise to help partners and the company grow. • Demonstrated ability to manage relationships with an average of 40 partners at a time while maintaining high service and responsiveness. • Must be tech-savvy and able to switch between multiple software platforms, including CRMs (HighLevel), project management tools (ClickUp), and analytics dashboards. • Excellent communication skills, with the ability to clearly and directly communicate strategies and results to partners and internal teams. • Strong organizational and time management skills, with the ability to prioritize daily tasks and pivot quickly when necessary. • Experience crafting and delivering training sessions, confidently guiding teams to improve their marketing strategies and execution. • Customer-focused with a “5-star service” mindset and a professional, positive attitude when addressing partner needs. • Willingness to learn about the orthodontic and dental industry, with the ability to translate digital marketing strategies into practice growth opportunities. • Must have reliable high-speed internet and a dedicated, distraction-free workspace. • A humble attitude with a willingness to ask questions and collaborate for continuous improvement.

🏖️ Benefits

• 401(k) matching • Dental Insurance • Health Insurance • Vision Insurance • Life Insurance • PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days) • Remote position (You MUST be located in the US.)