Customer Onboarding Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hireframe

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

📋 Description

• Project manage onboarding for a high volume of customers (20-40 monthly) via phone, email and video calls • Support customers with their data migration via export & import tools • Assess customer specific needs and guide customer configurations accordingly • Train new customers and their staff on the website's functionality • Deliver a world class and efficient customer launch experience • Act as a liaison between the customer and the Product team to represent the customer feedback • Proactively address issues and manage escalations • Collaborate with the Vice President of Customer success to build out Onboarding systems and playbooks

🎯 Requirements

• 2-4 years of relevant onboarding, training, customer service, or project management experience • Motivated by the success of others and helping customers • Experience with data migration & Microsoft Excel • Effective project manager • Ability to communicate effectively in written & verbal form • Attention to detail & organization • Adept at using technology (CRM, Slack, etc) to function effectively in a remote environment • Comfort working at a fast paced and evolving company • Ability to quickly learn new software products & become a product expert

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth