Customer Success Manager

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🕒 March 4

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Hireframe

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

📋 Description

• Lead customer onboarding and implementation efforts by gathering requirements, defining success criteria, and managing project timelines to ensure a smooth and timely go-live. • Work directly with customer teams to understand current state workflows, document operational processes, and design future state workflows that align with our platform and best practices • Support customers through organizational and process change by developing adoption plans, delivering structured training, and reinforcing new workflows across different roles and teams. • Facilitate live and virtual training sessions, tailor enablement materials to different user personas, and ensure customers feel confident using the platform in their day-to-day operations. • Serve as a consistent point of contact post go-live, monitoring customer health, addressing challenges, and helping customers continue to realize value as their needs evolve • Partner closely with Product, Support, and Sales to share customer feedback, identify common implementation challenges, and continuously improve onboarding and adoption experiences.

🎯 Requirements

• BA/BS or Graduate Degree (Preferred) • 2 to 4 years of experience in customer success, implementation, onboarding, professional services, operations consulting, or a related customer-facing role within a B2B SaaS or technology-enabled company • Hands-on experience working directly with customers to understand business processes, gather requirements, and support workflow or system changes. • Exposure to change management or technology adoption initiatives, particularly in organizations transitioning from manual, legacy, or non-integrated systems. • Strong communication and facilitation skills, with the ability to explain technical or operational concepts in clear, practical terms. • Comfortable managing multiple customer engagements simultaneously while maintaining attention to detail and follow-through. • Curious, empathetic, and solution-oriented, with a genuine interest in helping customers improve how they work.

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth