Technical Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌐 Philippines, Mexico – Remote

🇵🇭 Philippines – Remote 🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hireframe

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

📋 Description

• Manage and respond to inbound support tickets through HubSpot across email and in app chat while meeting the first response SLA • Diagnose and resolve configuration and workflow related issues within the Galley platform • Reproduce reported bugs, document replication steps, record videos when helpful, gather relevant context, and escalate structured documentation to Product or Engineering • Communicate clearly with users and translate system behavior into practical next steps • Identify gaps in internal documentation and improve knowledge base articles and internal workflows • Partner with Customer Success, Product, and Engineering to resolve issues efficiently and maintain tight feedback loops • Report directly to the VP of Customer Experience • Establish a dedicated first line of support and serve as the operational backbone of the customer support function

🎯 Requirements

• BA or BS degree or equivalent practical experience • 1 to 2 years of experience in customer support, hospitality operations, or a customer facing role • Strong written communication skills with attention to clarity and detail • Process oriented mindset with the ability to follow and improve structured workflows • Technical curiosity and comfort navigating software platforms • Ability to troubleshoot independently before escalating • High ownership mentality and responsiveness during business hours • Comfort working within HubSpot, Slack, Zoom, and related collaboration tools • Hospitality or foodservice operations experience • Experience supporting SaaS platforms or software products • Familiarity with documenting bugs or recording videos for issue reporting • Interest in process improvement or operational excellence within a growing startup • Startup or high growth SaaS experience

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth