Customer Service Representative, Logistics

🕒 May 9

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 65%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Serve as the day-to-day point of contact for assigned client accounts • Receive, review, and process incoming orders with accuracy before warehouse execution • Ensure all order details are correct and complete prior to handoff • Manage high-volume email and async communication across clients via email and WhatsApp • Coordinate shipment routing based on client and end-customer requirements • Ensure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco • Handle routing instructions and ensure shipments are dispatched correctly and on time • Generate and manage bills of lading, shipping labels, and compliance documentation • Ensure all shipments are fully documented and dispatch-ready • Maintain accurate records across the internal WMS and logistics tools • Act as the liaison between the client and the warehouse manager • Communicate order priorities, flag issues, and track fulfillment status • Resolve execution issues quickly and keep clients informed throughout

🎯 Requirements

• Experience in a 3PL, freight forwarding, warehousing, supply chain, or import and export environment • Hands-on experience with U.S. retailer routing and compliance requirements including big-box retailers such as Walmart, Wayfair, Home Depot, or similar • Strong understanding of order processing workflows and shipping documentation including BOLs, labels, and routing guides • Familiarity with warehouse management systems • Strong written English: the majority of this role is email-based communication and documentation accuracy is critical • High attention to detail and a process-driven approach to managing multiple workflows simultaneously • Comfortable working in a Windows-based environment with VPN and remote desktop access • Availability to work EST business hours

🏖️ Benefits

• Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup so you can work wherever you're most productive

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