Customer Onboarding and Support Specialist

🕒 May 8

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 75%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VirtualStaff365

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.

📋 Description

• Help new customers get up and running on the company platform • Perform hands-on system setup for new customer environments • Import and configure user accounts, sites, and roles • Import and update Safety Data Sheets (SDSs) • Import product files from customer inventory management systems • Work directly with customer contacts to progress onboarding tasks and resolve setup issues • Track onboarding progress and maintain internal records • Deliver online product training sessions via video calls • Maintain and update standard training materials • Respond to inbound customer support enquiries • Resolve customer issues and provide practical solutions • Escalate complex technical issues to the development team • Maintain records of support cases and resolutions • Participate in product testing and QA activities • Test new features and releases • Provide user-experience feedback for platform improvement

🎯 Requirements

• Previous experience in a SaaS customer onboarding or implementation role • Strong English communication skills, both written and verbal • High level of comfort with SaaS platforms and cloud-based software • Intermediate to advanced proficiency in spreadsheets and data management • Strong attention to detail, especially when handling product and SDS data • Proven ability to manage multiple onboarding projects simultaneously • Confident in delivering training sessions to small groups of users • Ability to work Monday to Friday aligned to Australian Eastern Standard Time business hours • Reliable and self-managing in a remote working environment • Exposure to compliance EHS (Environmental, Health & Safety) or logistics software • Experience using helpdesk or ticketing systems • Experience working in a startup or AI-native environment

🏖️ Benefits

• Permanent work-from-home set-up • Dayshift (Australian business hours) • Full-time job • HMO • Annual leave • 13th-month pay • With Government Mandated Benefits