Medical Virtual Assistant

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November 4

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Remote Raven

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HR Tech • Recruitment • B2B

Remote Raven is a company that connects businesses with highly qualified virtual assistants to fill various roles across multiple industries. They focus on providing professional, college-educated, and well-trained remote workers from the Philippines who can handle diverse tasks, including customer service, bookkeeping, digital marketing, HR, healthcare, and web development among others. Remote Raven ensures that these remote workers are fluent in English and hold relevant degrees or certifications. They offer a simple and affordable recruiting process without start-up fees, aiming to help companies streamline their staffing needs with reliable remote personnel.

11 - 50 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Call patients to confirm appointments and discuss visit requirements • Verify copays prior to appointments • Ensure prior sleep studies and office notes are obtained before the visit • Schedule, reschedule, and cancel appointments as needed • Contact and onboard new patients; collect demographic and insurance details • Enter data accurately into CareCloud • Verify patient eligibility and insurance benefits (including direct insurer calls when needed) • Check requirements for prior authorizations • Conduct brief intake questions regarding patient symptoms or sleep history • Link prior sleep study records to AirView • Coordinate with DME suppliers as needed • Answer inbound patient calls and address questions • Call facilities and provider offices to request records or follow up on referrals • Contact insurance hotlines to obtain coverage details or support • Send referral updates and referral orders • Fax and email records securely • Upload sleep studies and other clinical records into EMR • Send messages and documents through CareCloud • Maintain accurate and confidential patient records • Complete assigned daily tasks and inbox requests • Attend practice meetings and collaborate with the clinical team • Assist with other administrative needs related to patient care

🎯 Requirements

• Registered Nurse (RN) preferred • Experience in a sleep clinic, respiratory care, neurology, or similar specialty is a plus • Excellent English communication skills (written & verbal) • Prior experience with medical scheduling and eligibility verification • Familiarity with CareCloud and AirView (preferred, not required) • Strong organizational skills and attention to detail • Ability to multitask and work in a fast-paced healthcare setting • Tech-savvy and comfortable with EMR systems and medical documentation workflows • Empathy, professionalism, and a patient-first mindset