Property Management Operations Assistant

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🕒 April 27

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Remote Raven

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Remote Raven is a company that connects businesses with highly qualified virtual assistants to fill various roles across multiple industries. They focus on providing professional, college-educated, and well-trained remote workers from the Philippines who can handle diverse tasks, including customer service, bookkeeping, digital marketing, HR, healthcare, and web development among others. Remote Raven ensures that these remote workers are fluent in English and hold relevant degrees or certifications. They offer a simple and affordable recruiting process without start-up fees, aiming to help companies streamline their staffing needs with reliable remote personnel.

📋 Description

• Perform accurate and timely data entry across property management systems and spreadsheets • Audit tenant files, lease records, and compliance documentation to identify missing, outdated, or incorrect information • Ensure all files meet internal standards and any applicable regulatory or compliance requirements • Flag discrepancies, missing documents, or non-compliant records and follow up to resolve them • Maintain organized and up-to-date digital records for all active and inactive properties and tenants • Perform periodic audits of existing records to ensure ongoing accuracy and completeness • Contact utility providers on behalf of the company and tenants to set up, transfer, or close accounts as needed • Follow up on unresolved utility issues — billing discrepancies, service interruptions, account transfers, and outstanding requests • Track the status of all open utility matters and ensure nothing is left unresolved or unaddressed • Document all utility-related communications and update records accordingly • Coordinate with property managers and tenants to ensure utilities are properly handled at move-in and move-out • Follow up on open maintenance requests to ensure they are progressing and vendors are responsive • Communicate status updates to tenants regarding their maintenance requests in a timely and professional manner • Coordinate with vendors, contractors, and property managers to schedule and confirm maintenance appointments • Document maintenance activity and update work order records accurately in the system • Escalate unresolved or urgent maintenance issues to the appropriate property manager promptly • Answer incoming calls from tenants, owners, and vendors in a professional, helpful, and solution-oriented manner • Address tenant inquiries related to leases, maintenance, utilities, and general property questions • Conduct outreach calls to delinquent tenants regarding outstanding balances, payment arrangements, and account status • Handle difficult conversations with professionalism and composure — de-escalate when needed and document all interactions • Ensure all tenant communications are logged and follow-up actions are tracked and completed • Route calls and issues to the appropriate team member when escalation is required

🎯 Requirements

• Exceptional attention to detail — your work is accurate, complete, and consistent • Demonstrated experience in data entry with a strong track record of accuracy • Experience in an auditing, compliance, or file review capacity • Comfortable making and receiving professional phone calls, including difficult conversations with delinquent tenants • Highly organized with the ability to manage multiple open tasks and follow-up items simultaneously • Strong written and verbal communication skills • Reliable and self-directed — you follow through on tasks without needing constant oversight • Comfortable working independently in a remote environment • Prior experience in property management, real estate, or a related field • Familiarity with property management software such as AppFolio, Buildium, Yardi, or similar • Experience coordinating with utility providers and managing tenant account transitions • Background in customer service or tenant-facing roles in a residential or commercial property setting • Experience conducting collections or delinquency outreach calls