Senior Client Delivery Partner – Dynamics 365

🔥 13 hours ago

🇩🇪 Germany – Remote

💵 $190k - $220k / year

⏰ Full Time

🟠 Senior

🪙 Affiliate Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hitachi Solutions America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Hitachi Solutions America is a global cloud-services and systems integrator that specializes in empowering customers through Microsoft solutions and services. The company focuses on advisory services, application innovation, artificial intelligence, business applications, cloud platforms, data and analytics, managed services, and security and governance. With a strong emphasis on industry-specific solutions, it caters to sectors such as construction, retail, energy, financial services, healthcare, insurance, manufacturing, and more. Hitachi Solutions America aims to connect business value to technology through a human-centered experience and is recognized for its expertise in low-code application development and intelligent automation. It is a 100% Microsoft platform-focused organization, earning numerous cloud solution designations and specializations, which demonstrates its deep understanding of industry challenges and outcomes.

📋 Description

• Manage client relationships as advocate and trusted advisor, serving as the single point of accountability for Hitachi Solutions’ engagement • Envision, develop, and deliver transformative opportunities based on customer needs and strategic goals • Draw on internal account teams and business capabilities to provide relevant solutions • Identify client pain points and create digital transformation plans to resolve them • Provide leadership and oversight for quality solution delivery across strategic accounts • Establish and implement governance and delivery operating models • Track customer satisfaction and solution success using appropriate metrics and feedback mechanisms • Monitor solution rollouts, make adjustments or escalate issues, and drive systemic improvements • Drive client value and incremental consulting revenue through land-and-expand opportunities • Drive opportunity identification and financial commitments for billed revenue, project/portfolio gross margin, and CSAT KPIs • Partner with Area Consulting Leaders to establish controls for profit-and-loss accountability • Use solution delivery expertise and customer-industry knowledge to drive innovation • Establish relationships with executive decision makers as a trusted advisor • Facilitate collaboration among internal experts and departments to optimize delivery results • Serve as the single point of accountability for customer satisfaction and internal KPIs • Develop strategic account plans with Sales and the Go To Market Team for quarterly business reviews • Communicate transparently with customers to avoid or resolve rollout issues • Identify new opportunities and workloads to drive incremental client value • Partner across Hitachi Solutions to bring in expertise and drive the contracts process, including SOWs and change orders

🎯 Requirements

• Bachelor's Degree in Engineering, Information Technology, Business, or related field and 10+ years solution delivery, customer-facing consulting, or digital transformation experience, or equivalent experience • 6+ years leadership experience in a matrixed environment • Proven experience managing long term client relationships, with 3+ major client accounts simultaneously • Successfully expanding accounts over time • Consulting experience, specifically in a Microsoft Ecosystem environment • Proven success leading projects with budgets exceeding 3–5 million dollars • Experience leading project teams of 10+ resources in a matrixed environment • Ability to develop project proposals, comprehensive project budgets, and plans • Ability to contribute extensively through the entire engagement lifecycle from sales to delivery • Accountability for contracts such as SOW and COs • Preferred: 10+ years relevant work experience within client industry, including Manufacturing, HLS, Consumer Services, Industrial Services, and/or Financial Services • Preferred: 10+ years relevant work experience in solution delivery in a Consulting environment • Preferred: 5+ years relevant experience in financial management, such as profit and loss • Must be a US citizen or able to work within the US without sponsorship

🏖️ Benefits

• Bonus Plan • Medical, Dental and Vision Coverage • Life Insurance and Disability Programs • Retirement Savings with Company Match • Paid Time Off • Flexible Work Arrangements including Remote Work