Service Delivery Manager

Job not on LinkedIn

🔥 3 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hitachi Solutions America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Hitachi Solutions America is a global cloud-services and systems integrator that specializes in empowering customers through Microsoft solutions and services. The company focuses on advisory services, application innovation, artificial intelligence, business applications, cloud platforms, data and analytics, managed services, and security and governance. With a strong emphasis on industry-specific solutions, it caters to sectors such as construction, retail, energy, financial services, healthcare, insurance, manufacturing, and more. Hitachi Solutions America aims to connect business value to technology through a human-centered experience and is recognized for its expertise in low-code application development and intelligent automation. It is a 100% Microsoft platform-focused organization, earning numerous cloud solution designations and specializations, which demonstrates its deep understanding of industry challenges and outcomes.

📋 Description

• Serve as the primary point of contact for Dynamics 365 ERP and CRM customers • Build long-term, trusted relationships with business partners and decision-makers • Coordinate collaboration between customers and Consulting, Solution Architecture, Delivery, and Sales teams • Ensure and continuously improve service delivery • Monitor SLA agreements, service quality, and customer satisfaction • Manage escalations involving complex service and support issues • Conduct regular service reviews, roadmap discussions, and workshops • Analyze future requirements and identify opportunities for optimization, innovation, and growth • Derive improvement initiatives, new service offerings, and value-adding projects from customer requirements • Support changes, optimizations, and smaller projects in Microsoft Dynamics 365 • Evaluate and successfully implement additional requirements • Work with Account Managers, Sales teams, and Solution Experts to qualify opportunities and develop tailored customer solutions • Support proposals, service expansions, and follow-up projects • Drive contract renewals and customer growth through proactive service management

🎯 Requirements

• 3–5 years of experience in Service Delivery Management, Customer Success Management, Account Management, or Project Management, ideally in a Microsoft Dynamics 365 ERP and/or CRM environment • Ability to build customer relationships, coordinate complex requirements, and develop sustainable solutions together with subject-matter experts • Strong commercial and entrepreneurial understanding • Experience building and developing long-term customer relationships and working with operational contacts and management-level decision-makers • Experience collaborating across Consulting, Service, Sales, and Account Management teams • Sound understanding of managed services, support contracts, change requests, and project services, as well as commercial and contractual frameworks • Knowledge of project management methodologies and/or ITIL is an advantage • Excellent communication, presentation, and stakeholder management skills • Structured, proactive, and solution-oriented approach, with the ability to manage multiple topics and priorities simultaneously • Excellent written and spoken German and English

🏖️ Benefits

• Flexible working hours and location through trust-based working hours and hybrid work • 30 days of annual leave plus additional leave for special occasions • Individual mobility package (JobRad, BahnCard, company car—depending on seniority level) • Company pension plan with a 50% employer contribution • Health workshops and a subsidy for Urban Sports Club/Wellpass • International environment with exciting projects and customers