
1001 - 5000 employees
đ Manufacturing
đź Consulting
đŚ Logistics
Manufacturing ⢠Consulting ⢠Logistics
Proalpha is a German enterprise software company and digital partner for mid-sized businesses, providing ERP core and complementary solutions that form the digital backbone of manufacturing, wholesale and other industries. With 40+ locations, about 2,500 employees and over 17,500 customers, Proalpha offers on-premise and cloud/SaaS options, integrates business-critical systems across the value chain, and works with a large partner network to deliver consulting, implementation and support services.
đĽ 1 minute ago
đŁď¸đŠđŞ German Required
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1001 - 5000 employees
đ Manufacturing
đź Consulting
đŚ Logistics
Manufacturing ⢠Consulting ⢠Logistics
Proalpha is a German enterprise software company and digital partner for mid-sized businesses, providing ERP core and complementary solutions that form the digital backbone of manufacturing, wholesale and other industries. With 40+ locations, about 2,500 employees and over 17,500 customers, Proalpha offers on-premise and cloud/SaaS options, integrates business-critical systems across the value chain, and works with a large partner network to deliver consulting, implementation and support services.
⢠Serve as the central point of contact for customers in day-to-day matters relating to Proalpha ⢠Ensure clear communication, reliable follow-up, and stable customer relationships ⢠Coordinate service requests and monitor response times, processing status, and resources ⢠Keep track of agreed service levels ⢠Align requirements, priorities, and next steps with users, key users, IT managers, and internal departments ⢠Identify opportunities for expansion by analyzing Proalpha usage ⢠Initiate measures, services, and projects with experts to increase customer value ⢠Identify risks and development opportunities at an early stage ⢠Further develop the system landscape and service organization together with customers and internal experts
⢠Completed vocational training or degree in IT or business administration ⢠Extensive experience in ERP consulting or in supporting ERP, MES, or complex IT systems ⢠In-depth understanding of processes in the mid-sized manufacturing sector ⢠Strong methodological skills in project management, presentations, and facilitation ⢠Excellent communication, service orientation, and problem-solving skills ⢠Independent, hands-on approach to work ⢠Very good command of German ⢠Good command of English for communication in an international environment
⢠Flexible working hours ⢠Work from home ⢠Workation ⢠Working time value account (e.g., for a sabbatical) ⢠Support for personal and professional development ⢠International career opportunities ⢠Cross-group career opportunities ⢠Wide range of training programs ⢠Development discussions ⢠Team and company events ⢠Structured onboarding program ⢠Employee Assistance Service ⢠Wellhub ⢠JobRad ⢠Employee benefits and discounts ⢠Company pension scheme
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