AMS Delivery Manager

🕒 August 27

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Proalpha

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

Proalpha is a German enterprise software company and digital partner for mid-sized businesses, providing ERP core and complementary solutions that form the digital backbone of manufacturing, wholesale and other industries. With 40+ locations, about 2,500 employees and over 17,500 customers, Proalpha offers on-premise and cloud/SaaS options, integrates business-critical systems across the value chain, and works with a large partner network to deliver consulting, implementation and support services.

📋 Description

• Serve as the central point of contact for customers in day-to-day matters relating to Proalpha • Ensure clear communication, reliable follow-up, and stable customer relationships • Coordinate service requests and monitor response times, processing status, and resources • Keep track of agreed service levels • Align requirements, priorities, and next steps with users, key users, IT managers, and internal departments • Identify opportunities for expansion by analyzing Proalpha usage • Initiate measures, services, and projects with experts to increase customer value • Identify risks and development opportunities at an early stage • Further develop the system landscape and service organization together with customers and internal experts

🎯 Requirements

• Completed vocational training or degree in IT or business administration • Extensive experience in ERP consulting or in supporting ERP, MES, or complex IT systems • In-depth understanding of processes in the mid-sized manufacturing sector • Strong methodological skills in project management, presentations, and facilitation • Excellent communication, service orientation, and problem-solving skills • Independent, hands-on approach to work • Very good command of German • Good command of English for communication in an international environment

🏖️ Benefits

• Flexible working hours • Work from home • Workation • Working time value account (e.g., for a sabbatical) • Support for personal and professional development • International career opportunities • Cross-group career opportunities • Wide range of training programs • Development discussions • Team and company events • Structured onboarding program • Employee Assistance Service • Wellhub • JobRad • Employee benefits and discounts • Company pension scheme