Customer Account Representative

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homewise GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🏠 Real Estate

👥 B2C

Real Estate • B2C

homewise GmbH is a German property management company (Hausverwaltung) providing professional management services for residential and commercial properties, specializing in objects up to about 50 units. The company offers Mietverwaltung (rental management), Sondereigentumsverwaltung, and WEG-Verwaltung (condominium administration), plus tenant placement, accounting, maintenance coordination, and an owner portal for transparent financial oversight. homewise operates in many German cities, serves private, commercial and public-sector clients, emphasizes clear pricing, no minimum contract terms, and is highly rated on Trustpilot and Google.

📋 Description

• Manage your own, growing portfolio of clients • Direct responsibility for clients and their properties (damage/claims management — receipt and commissioning of contractors; tenant management — logging and handling inquiries; re-letting; processing owners' requests) • Develop specialist knowledge in property management • Work cleanly within the company system and document processes accurately • Act with a customer-centric mindset

🎯 Requirements

• Strong German communication skills (fluent written and spoken) • Solid PC skills and confident, routine use of the internet • Ideally experience in telephone customer service and/or the real estate industry • Career changers welcome — in that case a completed vocational qualification or university degree is required • High willingness to learn and strong commitment

🏖️ Benefits

• Fixed working hours Monday to Friday from 08:00 – 17:00 • Attractive fixed salary • Good development and promotion opportunities • Secure workplace and permanent contract • New equipment – you will receive a new (or like-new) laptop and accessories • Buddy program – you will be assigned a colleague as your personal contact to make onboarding easier and enjoyable • Friendly, collegial atmosphere • Cross-departmental work and open communication • Direct collaboration with Heads of Department and/or senior management • Remote option: We offer a flexible work environment that allows you to work from anywhere and optimize your work–life balance