Micro-Credential Platform Administrator

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🔥 8 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $54.1k - $78.4k / year

⏰ Full Time

🟢 Junior

🖥️ Administration

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Penn State College of Education

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

📚 Education

Education

Penn State College of Education is a dedicated academic institution within Pennsylvania State University, focusing on providing future educators with the knowledge and skills needed to succeed in various educational environments. The college is committed to diversity, equity, inclusion, and belonging, offering a wide array of programs and resources designed to support both students and employees. With initiatives such as tuition discounts, comprehensive benefits, professional development, and support for mental, emotional, and physical well-being, Penn State College of Education focuses on fostering an optimal environment for educational and career growth.

📋 Description

• Lead the day-to-day administration, configuration, and continuous improvement of the micro-credential platform and related systems. • Serve as a primary liaison among academic and administrative units, program owners, vendors, and information technology teams to gather, analyze, document, and validate business and system requirements. • Coordinate the development, approval, launch, modification, and retirement of micro-credentials in partnership with colleges, academic units, continuing and professional education teams, and other campus partners. • Oversee end-to-end credential and badge issuance workflows, including setup, learner enrollment, completion tracking, verification, and issuance, ensuring accuracy, consistency, and timeliness. • Monitor platform stability, user access, data integrity, system performance, workflows, integrations, and related dependencies; investigate issues, troubleshoot problems, and coordinate resolution with internal support partners and external vendors. • Support system implementations, upgrades, patches, enhancements, testing cycles, and process improvements; develop and maintain test plans, documentation, procedures, user guides, and training materials. • Provide consultation and ongoing support to faculty, staff, learners, and program administrators to promote effective platform use, strong customer service, and operational consistency. • Collect, analyze, and synthesize data to support reporting, dashboard development, program evaluation, continuous improvement, and compliance with University policy, accessibility expectations, information governance practices, and data privacy standards.

🎯 Requirements

• Bachelor's Degree • 1+ years of relevant experience; or an equivalent combination of education and experience accepted • Experience supporting a credentialing, badging, catalog, registration, or learning platform • Knowledge of micro-credentials and digital credentials, including how they differ from certificates, badges, and degree programs • Familiarity with digital badging and credentialing practices, including credential metadata, verification methods, issuer and earner workflows • Experience with business systems analysis, platform administration, requirements gathering, configuration, testing, troubleshooting, documentation, user support, stakeholder engagement • Experience with integrations, APIs, single sign-on, data imports/exports, reporting tools, and workflow automation • Experience with Learning Management Systems such as Canvas, Cornerstone, and Canvas Catalog.

🏖️ Benefits

• comprehensive medical, dental, and vision coverage • robust retirement plans • substantial paid time off which includes holidays, vacation and sick time • generous 75% tuition discount, available to employees as well as eligible spouses and children