Customer Success Manager – Mid Market

🔥 0 minutes ago

🇮🇪 Ireland – Remote

💵 €56.9k - €78.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Serve as a trusted inbound advisor to HubSpot customers • Manage 150–180 customer relationships, including new and long-term customers • Meet regularly with customers to understand their goals and align them with necessary resources • Partner with onboarding, up-sell/cross-sell, and renewals teams to solve for the customer • Help customers adopt HubSpot’s software and use the platform to achieve their goals • Conduct 4–5 scheduled deep-dive customer meetings per day • Review customer progress, provide strategic and tactical recommendations, and communicate new HubSpot features • Respond to customer questions ranging from invoices to software usage • Uncover, scope, and qualify opportunities for additional HubSpot products and services • Promote customer retention and growth • Identify technical roadblocks and recommend solution implementations and core integrations • Support an ongoing partner relationship to maximise acquisition, retention, and up-sell rates

🎯 Requirements

• Fluency in written and spoken English • 2+ years of experience in a client-facing or account management role • Business savvy with consultative, problem-solving, and issue-resolution skills • Strong knowledge of the media/digital landscape • Motivated self-starter who is hungry to learn and can demonstrate achieved results while balancing demanding expectations • Highly organised and able to learn quickly and work well under pressure • Strong negotiation skills • Comfortable navigating financial conversations and dealing with cancellations • Ability to build and maintain relationships, manage expectations, and identify issues requiring escalation • Knowledge of Loop Marketing, AEO, and LLM, or aptitude to learn them quickly and independently • Ability to support an ongoing partner relationship to maximise acquisition, retention, and up-sell rates

🏖️ Benefits

• Annual cash compensation range includes base salary, on-target commission for eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles • Some roles are eligible to participate in HubSpot’s equity plan and receive restricted stock units (RSUs) • HubSpot benefits and perks to help employees grow better • Flexible work arrangements, including Remote, Office, and Flex options • Disability accommodations and alternative travel arrangements during the hiring process • In-person team and peer connection opportunities and gatherings