Senior Manager, Customer Success Management

🔥 16 hours ago

🇨🇴 Colombia – Remote

💵 $322.4M - $515.8M / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Serve as Senior Manager of Customer Success for LATAM ES and Mexico • Manage 13–16 Customer Success Managers across multiple markets • Drive gross retention, customer adoption, and expansion • Identify at-risk accounts and implement long-term customer-success strategies • Hire, coach, and empower CSMs while building a high-performance culture • Define performance standards and provide targeted coaching • Oversee recruitment, training, capacity planning, and quality assurance • Use AI and data to evaluate and improve customer-success practices • Lead high-impact regional initiatives, customer programs, adoption initiatives, and process optimization • Lead cross-functional goals with Sales, Partners, and Contract Management • Serve as a second-level escalation point and advocate for customer needs • Drive organizational change and align teams with evolving strategies

🎯 Requirements

• Resumes must be submitted in English • 3+ years of management experience leading CSM teams in complex, multi-market environments • Proven ability to coach, influence, develop, motivate, and empower employees while maintaining high team morale • Ability to use AI and data for performance analysis and data-driven decision-making • Strong understanding of business financial metrics, revenue drivers, and ROI models • Expertise building multi-threaded relationships across customer organizations, from executive decision-makers to day-to-day influencers • Track record defining team performance standards and coaching toward them in the LATAM context • Track record of achieving goals and aligning teams around growth metrics • Ability to communicate effectively in small and large groups, including with senior leadership • Organized with deep attention to detail • Self-motivated, decisive, and experienced leading teams through organizational change and ambiguity • Experience working effectively with all levels of management • Proven track record leading initiatives across multiple functions

🏖️ Benefits

• Flexible work arrangements, including Remote or Office work • In-person team and peer connection opportunities • Accommodation support for travel limitations or other reasons • Disability accommodations or assistance during the hiring process