
11 - 50 employees
💼 Consulting
🏥 Healthcare
📦 Logistics
💰 $1.6M Seed Round on 2019-05
Consulting • Healthcare • Logistics
Hubtype is a company that offers an enterprise-grade chatbot platform designed to enhance customer service experiences. It provides automation tools that go beyond text-based AI by incorporating interactive elements to automate customer service processes. Their platform features a no-code, drag-and-drop chatbot builder, an analytics suite for messaging, and integration capabilities with existing tech stacks like CRM and AI systems. Hubtype emphasizes security with end-to-end encryption and ISO 27001 certification, and their solutions aim to increase customer satisfaction and efficiency for businesses across various industries.
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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11 - 50 employees
💼 Consulting
🏥 Healthcare
📦 Logistics
💰 $1.6M Seed Round on 2019-05
Consulting • Healthcare • Logistics
Hubtype is a company that offers an enterprise-grade chatbot platform designed to enhance customer service experiences. It provides automation tools that go beyond text-based AI by incorporating interactive elements to automate customer service processes. Their platform features a no-code, drag-and-drop chatbot builder, an analytics suite for messaging, and integration capabilities with existing tech stacks like CRM and AI systems. Hubtype emphasizes security with end-to-end encryption and ISO 27001 certification, and their solutions aim to increase customer satisfaction and efficiency for businesses across various industries.
• Run technical discovery with business and IT stakeholders covering use cases, conversation volumes, systems of record, authentication and compliance • Turn discovery findings into solution designs and statements of work • Support Sales throughout the full cycle with demos, proofs of concept, RFP responses and security questionnaires • Agree proof-of-concept success criteria upfront • Provide structured handoffs to Customer Success after deals close • Scope upsells and change requests in existing accounts with Customer Success • Assess whether deals can be delivered as sold and identify issues before contract signing • Bridge business and technology stakeholders across clients, Account Executives and Customer Success
• 3+ years in a client-facing technical role: sales engineer, solutions consultant, solution architect or technical consultant at a SaaS company or integrator • Experience scoping and estimating software projects for mid-market and enterprise clients • Knowledge of or exposure to CX, messaging platforms, conversational AI, CCaaS or CPaaS • Experience with Twilio, Infobip, Zendesk, Genesys, Salesforce Service Cloud or similar is advantageous • Fluency with REST APIs, webhooks, OAuth and JSON • Ability to build prototypes or demos using JavaScript, TypeScript or Python • Active use of AI tools for research, preparation, analysis and prototyping • Knowledge of LLM prompting, retrieval, tool calling, guardrails and evaluation • Understanding of SaaS pricing and cost models • Clear writing of solution designs and statements of work • Native Spanish and fluent English, both mandatory • Catalan highly valued • Hands-on WhatsApp Business Platform experience is nice to have • Contact center platform experience is nice to have • Sector experience in airlines, insurance, retail or telco is nice to have • Knowledge of MEDDPICC is nice to have • Catalan or French at C1/C2 level is nice to have
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