Senior Account Strategist – Americas

🕒 April 16

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Human Made

51 - 200 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

📱 Media

SaaS • Enterprise • Media

Human Made is a leading global WordPress agency, specializing in creating enterprise-grade content platforms and providing digital consultancy since 2011. The company develops scalable and secure WordPress solutions for some of the world's largest organizations, including brands like Standard Chartered and Harvard Gazette. With a diverse, fully remote team, Human Made is renowned for its expertise in building platforms that adapt to large teams and complex workflows, while driving engagement and return on investment. They also offer services in UX/UI design, CMS architecture, content migration, and ongoing technology consultancy. Human Made is committed to open-source innovation and serves clients across the globe, ensuring secure, scalable, and high-performing solutions tailored to their clients’ needs. Their services include enterprise WordPress audits, staff augmentation, and seamless migrations from other platforms.

📋 Description

• Shape how we work with interesting organisations in the Americas region. • Own the client experience from the moment they sign with us. • Onboard new clients while working with our Americas delivery squad. • Handle difficult conversations and align expectations.

🎯 Requirements

• 3-5 years in a web development agency specialising in WordPress or open source CMS platforms. • Comfortable talking to senior stakeholders about business outcomes. • Commercial sense to spot opportunities and help close them. • Energised by growth for clients and the business.

🏖️ Benefits

• Enhanced sickness leave • 100% remote, async‑first culture. • Enhanced paid parental leave policy • 35 day holiday policy • Company equipment • Special Exceptions leave for milestone life events (after one year of service) • Sickness and carers leave • Regular company retreat • Conference and training budget • Remote working allowance • Human Interest 401(k) plan

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