Technology Support Specialist I

Job not on LinkedIn

🔥 12 hours ago

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Humaneva Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

💰 $50M Private Equity Round - Humaneva on 2024-09

Healthcare • Pharmaceuticals • B2B

Humaneva Group is a clinical-research-focused organization that integrates patient care, scientific innovation, and data-driven approaches to provide reliable clinical research data to the medical community. The Group comprises three interrelated companies: a research site network, a contract research organization (CRO), and a technology platform that together create a connected data stream between patients, investigators, research centers, and data standards. Humaneva emphasizes integration of clinical operations with technology and appears to support therapeutic areas such as oncology, according to its site navigation.

📋 Description

• Support, configure, and maintain IT tools, services, and applications • Diagnose and troubleshoot technical and application-related issues • Respond to user requests and incidents, resolving issues whenever possible and escalating complex cases when required • Manage incidents and service requests through ServiceDesk Plus, including prioritization, documentation, communication, and timely resolution • Monitor service performance, KPIs, and compliance with agreed SLAs • Provide first-line technical and application support • Manage application access, user accounts, permissions, and authentication activities in line with security policies • Create and maintain technical documentation, knowledge articles, troubleshooting guides, and resolution records • Use Jira to collaborate with internal teams and track defects, improvements, and ongoing activities • Work with application owners, vendors, technical teams, and business stakeholders to investigate and resolve complex issues • Identify recurring incidents and opportunities to improve applications, support processes, operational efficiency, and user experience • Follow established procedures and change management processes within a regulated clinical research environment

🎯 Requirements

• Previous experience in IT support, application support, helpdesk, service desk, application management, or a related field • Good understanding of IT troubleshooting principles and experience resolving technical or application-related issues • Strong analytical and problem-solving skills • Excellent communication and interpersonal skills with a customer-focused mindset • Ability to create clear and accurate technical documentation • Strong organizational skills and the ability to manage multiple priorities • Very good command of English, both written and spoken • Willingness to work shifts, including night shifts • Experience with ServiceDesk Plus, Jira, or similar IT Service Management and issue-tracking tools is an advantage • Previous experience in a CRO, pharmaceutical, healthcare, life sciences, or other regulated environment is a plus • CV submitted in English

🏖️ Benefits

• Employment based on an employment contract with a stable and growing international company • Fully remote work within an international environment • Opportunities for professional development, training, and upskilling • Attractive employee benefits package • Exposure to modern IT tools and technologies supporting clinical trial and corporate operations • Collaboration with international teams and experts • A culture that encourages knowledge sharing, teamwork, and continuous learning • Opportunities to contribute to process improvements and digital transformation initiatives • The chance to work for a Top Employer 2026 organization built on trust, collaboration, and diversity