Humgroup
11 - 50 employees
Founded 2019
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
Humgroup is an integrated HR services group that combines recruitment, talent management and strategic HR consulting. Born as Humtech in 2020 with a focus on technology recruitment, the company expanded into HumTalent for mid-to-senior leadership search and HumConsult for tailor-made HR projects, serving clients across industries in Brazil and internationally. Humgroup positions itself as a human-centered, data-informed partner to help organizations attract, develop and structure their people operations for sustainable growth.
Help Desk Analyst
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Humgroup
11 - 50 employees
Founded 2019
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
Humgroup is an integrated HR services group that combines recruitment, talent management and strategic HR consulting. Born as Humtech in 2020 with a focus on technology recruitment, the company expanded into HumTalent for mid-to-senior leadership search and HumConsult for tailor-made HR projects, serving clients across industries in Brazil and internationally. Humgroup positions itself as a human-centered, data-informed partner to help organizations attract, develop and structure their people operations for sustainable growth.
📋 Description
• Provide software support to users • Deliver first-level support to end users and external clients • Log tickets via WhatsApp, chat, or email • Occasionally visit client sites for on-site support • Identify and diagnose issues • Record and document incidents and resolutions, as well as routine procedures • Act with a customer-focused approach, proposing solutions and driving continuous technological and business innovation.
🎯 Requirements
• Excellent written and verbal communication skills for interacting with clients • Knowledge of business management concepts • Technical knowledge, especially SaaS-based ERPs • Experience in consultative software and services support • Availability to work Monday to Friday from 10:00 to 19:00.
🏖️ Benefits
• Contractor (PJ) engagement • 15 paid business days of vacation after one year of contract • A healthy, collaborative work environment where we encourage you to grow with us!
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