Client Partner

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Hunch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

☁️ SaaS

🛍️ eCommerce

💰 $23M Series A on 2024-04

SaaS • eCommerce

<Hunch> Hunch is a SaaS platform that consolidates a creator's or small business's online presence into a single 'link in bio' destination and provides tools to manage, grow, and monetize social audiences. The product includes link management and customization, scheduling and auto-posting, AI content and caption generation, analytics, lead capture and integrations with email and commerce tools, plus storefront and affiliate monetization features.

📋 Description

• Own a portfolio of Tier 1 and Tier 2 accounts end-to-end - strategy, commercial outcomes, day-to-day delivery, renewals, and expansion • Be operational on your own accounts - the CSM partners with you on the biggest clients, but the Client Partner is hands-on with feeds, campaigns, training, and platform work where needed • Build strategic account plans tailored to client goals and execute them to drive platform adoption, spend growth, and Net Revenue Retention • Act as the senior point of contact for client stakeholders, including C-level executives, positioning Hunch as a mission-critical platform • Lead Quarterly Business Reviews, contract renewals, and commercial expansion conversations • Visit clients regularly in person - QBRs, key check-ins, planning sessions - to deepen trust and grow the relationship beyond the platform • Represent Hunch externally at partner events with Meta, TikTok, Snap, Pinterest, and other platform partners - building Hunch's presence in the partner ecosystem and bringing learnings back to clients • Work in close partnership with Product - sharing client insights, flagging bugs and feature gaps, and acting as a trusted commercial voice in product conversations • Forecast monthly and quarterly revenue accurately for your portfolio, tracked through the team's weekly forecast rhythm • Collaborate with CSMs, Support, Design, and Sales to deliver a consistently high standard of client experience • Identifies gaps in existing workflows and builds repeatable processes to scale what's working, and fix what's not - both within the UK market and beyond

🎯 Requirements

• 5+ years of experience in account management, client partnership, customer success, or commercial roles - ideally in SaaS, MarTech, AdTech, or digital advertising • Strong commercial instincts - renewals, expansion, negotiation, and forecasting • Hands-on operational comfort - you are equally happy building a commercial plan and going deep on a feed setup or campaign QA • Deep understanding of performance marketing, paid social platforms (Meta, TikTok, Snap, Pinterest), and creative automation • Proven ability to manage complex accounts independently while growing revenue and Net Revenue Retention • Strong communication, negotiation, and presentation skills, with the ability to influence senior stakeholders and C-level decision-makers • Existing relationships - or the ability to build them quickly - with platform partners (Meta, TikTok, Snap, Pinterest) • Genuine collaborator with Product teams - able to translate client needs into clear product feedback and act as a trusted internal voice • Willingness and ability to travel regularly for client visits, partner events, and Hunch onsites (domestic and international)

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities