Irrigation Technical Services Representative I

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Hunter Industries

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1981

🔧 Hardware

🌾 Agriculture

☁️ SaaS

Hardware • Agriculture • SaaS

Hunter Industries is a global manufacturer of irrigation and lighting products and systems for residential, commercial, golf, and agricultural customers. The company designs and supplies sprinklers, rotors, controllers (including internet-connected/remote-management solutions), valves, sensors, drip and micro-irrigation components, and landscape/architectural lighting, plus design tools and water-management software to support contractors, designers, municipalities, and homeowners. Hunter emphasizes water conservation, system efficiencies, custom manufacturing, and professional training and support.

📋 Description

• Ensure timely and accurate response to product and technical support inquiries for customers, sales and service personnel, and in-house personnel. • Respond to incoming customer irrigation questions and e-mails on the Company's technical support phone lines and website, including requests for product performance and specification information. • Assist in troubleshooting product problems, advise on product capabilities, and recommend proper replacement parts and repair procedures. • Record and categorize incoming questions by customer type, product type, and region, including follow-up. • Assist the Product Managers in special projects as directed by the Technical Services Supervisor. • Communicate regularly with Product Managers and provide information regarding product failures, technical information, and product quality. • Publish website support articles for Hunter products.

🎯 Requirements

• Associate’s degree in Landscape and Irrigation Design, Lighting Design or equivalent education and experience. • 2+ years of experience in a customer service environment plus experience in the landscape irrigation, agricultural, landscape lighting, and/or wholesale distribution. • In-depth knowledge of landscape and irrigation products in the industry. • Knowledge of irrigation design and pumping system design. • Strong mechanical and technical skills, including a working understanding of Wi-Fi systems and basic electrical principles. • Excellent writing, listening and customer relations skills. • Adaptability and flexibility in a fast-paced environment. • Ability to multi-task and work within timelines. • Problem solving skills including problem analysis, planning, and organizing, decisiveness, decision making, and judgment. • Ability to work and collaborate in a team environment. • Proficient computer skills including familiarity with the Internet and Windows programs to perform word processing and spreadsheet and database management. • Ability to travel domestically. • Ability to work overtime and/or weekend work when required. • Excellent attention to detail, time management and organizational skills. • Excellent written and verbal communication skills in English and the ability to interact with members across the organization. • Irrigation Association certification and water auditor training preferred. • Knowledge of competitor products preferred. • Fluency in a foreign language is preferred.

🏖️ Benefits

• Amazing corporate culture – we walk the walk when it comes to our values! • FUN company events! • Company donation matching and volunteer rewards • Career development opportunities • profit-sharing bonus