Customer Success Specialist – Americas

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🔥 13 minutes ago

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Hunter.io

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

🤝 B2B

🔌 API

☁️ SaaS

B2B • API • SaaS

Hunter. io is a comprehensive email outreach platform that helps businesses find, verify, and connect with potential B2B leads. The platform uses proprietary technology and artificial intelligence to provide high-quality B2B email data, allowing users to find email addresses, verify their validity, and conduct effective cold email campaigns. Hunter. io integrates seamlessly with various tools like Google Sheets and CRM systems, offering a robust API for extensive data usage. Additionally, it includes features such as email verification, bulk tasks, and campaign management to optimize email deliverability and prospect engagement.

📋 Description

• Support and Success: handle inbound conversations via Intercom (email and chat) and ensure users get fast, clear, and helpful answers. • AI-assisted support: work in a workflow where AI agents handle most requests. • Product feedback and bug reporting: track user suggestions, report bugs to Product team. • Customer onboarding and retention: identify users who might need help and guide them proactively. • Upsell opportunities: spot inbound qualified upsell leads and forward them to Account Management team. • Internal processes: improve support by tagging conversations and keeping documentation up to date. • Knowledge sharing: stay on top of product updates and participate in product webinars every two weeks. • Ownership area after onboarding: take ownership of one of the Customer Success responsibilities after the first six months.

🎯 Requirements

• The 17:00–02:00 CET schedule genuinely works for you, not as a compromise but as a preference. • You are tech-savvy and a self-starter. • You have strong verbal and written communication skills. • You maintain patience and empathy when interacting with frustrated customers. • You understand that customer support is a source of feedback to improve a product. • You're experienced in remote work and feel comfortable working independently. • You're confident using Intercom (or similar tools), and comfortable working with AI agents as part of your daily workflow. • You have at least 2 years' experience in a Customer Support and/or Success position. • Bonus points if you've worked with a SaaS product, understand APIs, or have used tools like Intercom, Notion, or Linear. • Bonus points if you care about user experience and enjoy thinking about product/UI details.

🏖️ Benefits

• A yearly gross compensation ranging between $45,000 and $55,000 USD, depending on experience • An automatic yearly raise of 5% • Five weeks of paid vacation per year • Employment or contractor status, depending on your country • Coworking space membership • Fully paid setup (including a MacBook Pro, standing desk, ergonomic chair, etc.)