Customer Success Manager – SaaS

🕒 July 20

🇫🇷 France – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Maximize the value delivered to a large portfolio of accounting firms through effective, digitalized, scalable, and data-driven engagement • Own adoption, satisfaction, and retention across a portfolio of small and mid-sized accounting firms • Build simple and effective onboarding and adoption journeys • Deliver 1:1 and/or 1:many initiatives and monitor account health through data • Reduce time to value, drive regular use of Pennylane, prevent churn, and identify expansion opportunities • Segment the portfolio and define playbooks by firm type • Build Success Plans with clear milestones • Set up 1:1 meetings, office hours, webinars, adoption campaigns, and self-service content • Prioritize activities using usage and account health dashboards • Align objectives, governance, and success criteria with accounting firms • Plan deployments using checklists, templates, mini-training sessions, timelines, and follow-up • Coordinate Sales, Support, and Product teams • Drive adoption of priority features and industry best practices • Provide data-driven recommendations to increase usage and streamline migrations • Monitor early warning signals and launch anti-churn action plans • Identify expansion opportunities and collaborate with Sales • Document activities in Salesforce • Contribute to content and share learnings to improve playbooks • Structure and prioritize product feedback to inform the roadmap

🎯 Requirements

• At least 2 years of experience in Customer Success Manager roles within a B2B SaaS environment • Excellent interpersonal and training skills, with the ability to simplify complex concepts and influence stakeholders • Strong organizational and prioritization skills in a results-oriented, multi-account environment • Strong data-driven mindset: comfortable with adoption and retention KPIs and rigorous in CRM tracking • Team-oriented, curious, proactive, and motivated by challenges • Proficiency in English; the required level is assessed according to the department • Enjoy working in a constantly changing environment • Make collaboration a priority • Demonstrate sufficient perspective to prioritize actions with the greatest business impact • Legally authorized to work in France; the employer does not currently sponsor visa applications

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 5 weeks of paid leave • The opportunity to improve your English with Busuu • A dedicated monthly allowance to support working from home or in a coworking space • An equity grant through BSPCE • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, quarterly Tech Days, and an annual off-site • An inclusive and supportive work environment • A highly flexible remote-work culture