Member Success Manager / Customer Success Specialist

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Manage the shared customer support inbox, responding to member enquiries with professionalism, empathy, and efficiency • Resolve account access issues, payment enquiries, booking changes, scheduling concerns, and general platform support requests • Support coaches with platform navigation, onboarding, offboarding, scheduling, and day-to-day operational questions • Deliver an exceptional customer experience while maintaining high service standards • Identify recurring platform issues and convert them into clear, structured development tickets • Liaise with the development team by documenting bugs, reproducing issues, and verifying completed fixes • Test platform improvements before release and communicate updates back to members and coaches • Recommend enhancements to workflows, platform functionality, and customer communications • Work every submission from our phone reception service (member questions, tech problems, coach messages) arriving in the support inbox, to the same standards and response times as any other support request • Call members when a problem is faster to solve with a quick outbound call than a long email thread; inbound calls are handled by our reception service • Keep CRM records tidy where reception bookings and member interactions touch GoHighLevel: correct tags, correct pipeline stages, nothing orphaned • Maintain accurate internal documentation and knowledge bases using Notion • Coordinate onboarding and offboarding processes for coaches and team members • Support employer onboarding projects and operational rollouts • Continuously identify opportunities to improve processes, documentation, automation, and operational efficiency • Utilise AI tools to improve productivity, communication quality, and workflow efficiency

🎯 Requirements

• 2–4 years of experience in Customer Success, Customer Support, Operations, or a similar client-facing role • Previous experience supporting SaaS platforms or technology-enabled businesses • Hands-on experience using customer support platforms such as Front or similar shared inbox software • Experience working with CRMs such as GoHighLevel, HubSpot, Salesforce, or similar platforms • Familiarity with issue tracking tools such as Linear, Jira, ClickUp, or equivalent • Strong written and verbal English communication skills with a confident phone manner • Excellent problem-solving and critical thinking abilities • Ability to write clear, structured bug reports and communicate effectively with technical teams • Strong organisational skills with the ability to manage multiple priorities simultaneously • Comfortable working independently within a remote environment • Close attention to detail and strong documentation habits • Demonstrated experience using AI tools such as ChatGPT, Claude, or similar as part of daily workflows • Experience with Notion for documentation and knowledge management is strongly preferred