Partner Success Coordinator

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Partner with the Client Success Manager to deliver a responsive experience for assigned customers • Build trusted customer relationships and understand partners’ businesses, priorities, promotions, objectives and deliverables • Follow customer questions, requests and commitments through to completion • Proactively communicate with customers and identify opportunities to improve their experience • Coordinate promotions, campaigns, activations and initiatives from planning through completion • Track responsibilities, deadlines and deliverables across customer accounts • Follow up with internal teams and stakeholders to ensure commitments are delivered accurately and on time • Monitor campaign and promotion activity and identify issues early • Prepare customer communications, schedule meetings, attend meetings where required, capture decisions and distribute meeting notes • Communicate delays, risks and issues professionally • Prepare customer reports, performance summaries, presentations and supporting documentation • Monitor promotions, activations, campaigns, reporting and bonus activity • Review data critically, identify anomalies, missed opportunities, problems and trends, and raise them with the Client Success Manager • Maintain accurate customer records, documentation, actions and account information • Act as the Client Success Manager’s trusted execution partner by preparing meetings, reports, communications and follow-up activity • Improve customer experience, processes, templates, reporting and workflows • Use Monday.com, Trello, Dropbox, Microsoft Office and other business platforms to maintain operational discipline • Contribute ideas that make the company easier to work with and more valuable to customers • Support customer retention, engagement and account growth

🎯 Requirements

• 5+ years’ experience in customer success, account coordination, relationship management, administration, operations or client services • Demonstrated experience supporting and building relationships with customers or business partners • Ability to work independently and take pride in work outcomes • Excellent written and verbal communication skills • Strong task, workflow and deadline management capability • Experience preparing professional customer communications, reports and presentations • Confidence working with data, reports and performance information • Strong Microsoft Office skills • Experience using project or task management platforms such as Monday.com or Trello • Ability to work across multiple internal teams to coordinate customer outcomes • High level of accuracy and attention to detail • Ability to manage sensitive or commercially confidential information appropriately • Experience within gaming, hospitality, loyalty, technology or SaaS environments is advantageous but not essential • Must disclose any existing ongoing roles or client work • Must reflect this engagement on LinkedIn as “Independent Contractor”

🏖️ Benefits

• 100% remote work from home • Flexibility in how contractors manage their time • Work aligned with AU business hours for collaboration