Service Delivery, Care Coordinator

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Coordinate the scheduling and delivery of home care services in line with client care plans. • Serve as the primary point of contact for clients, their families, and support workers. • Ensure client needs are met by matching them with suitable caregivers and updating schedules as needed. • Manage service delivery coordination and rostering to maintain efficient operations. • Perform data entry and data compliance checking to ensure accurate and up-to-date client and service records. • Support content updates and marketing tasks as directed. • Follow up on client feedback and assist in resolving any service-related concerns. • Maintain accurate and up-to-date client records, care plans, and documentation. • Collaborate with the care team to ensure compliance with service standards, safety protocols, and regulations. • Provide updates on invoice and accounts receivable as required. • Assist in the onboarding and orientation of new caregivers and staff. • Support internal reporting, documentation, and compliance efforts for service improvement. • Identify opportunities to improve operational efficiency and enhance client satisfaction. • Perform any other duties as directed by the supervisor or director.

🎯 Requirements

• Previous experience in a care coordination, service delivery, scheduling, or administrative support role within the aged care, disability, or community services sector. • Strong computer skills and a willingness to learn, with training provided for the right candidate. • Strong organizational and time management skills with the ability to manage multiple priorities. • Excellent communication and interpersonal skills with a client-focused approach. • Proficiency in using scheduling software, CRM systems, and Microsoft Office tools. • High attention to detail, accuracy, and documentation management. • Ability to work independently while collaborating with a wider support team. • Knowledge of care compliance standards and understanding of client confidentiality requirements. • Empathetic and professional attitude when working with clients and caregivers. • Problem-solving mindset with a proactive approach to challenges. • A genuine passion for improving the lives of others through quality service delivery.