Account Manager – E-commerce

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Hustler Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

Hustler Marketing is an award-winning email marketing agency specializing in driving brand growth for eCommerce businesses. They offer comprehensive services, including email marketing, SMS marketing, and User-Generated Content (UGC) ads, focusing on improving key metrics like Click-through Rates, Open Rates, and Customer Lifetime Value. The agency prides itself on a data-driven approach, strategic email list growth, and a commitment to delivering high ROI for over 350 brands. Hustler Marketing is recognized for their innovative strategies, particularly in retention marketing, and for their adaptability to different email marketing platforms. They emphasize personalized service by assigning account managers to a maximum of three clients, ensuring focused attention and tailored strategies. The agency also explores ad buying and conversion rate optimization, ensuring a holistic approach to marketing that integrates customer acquisition with retention.

📋 Description

• Manage assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales • Manage and oversee client-agency relationships • Develop and execute marketing strategies involving email campaigns, SMS campaigns, pop-ups, and flows • Lead Copywriters, Designers, and Account Managers’ Associates to ensure smooth campaign execution • Outline campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery • Build and maintain strong client relationships and manage client needs and expectations • Improve email marketing results and monitor campaign performance • Collaborate with team members to respond promptly to client requests • Lead and attend regular client meetings • Collect and analyze consumer demographic and trend data, set weekly goals, and forward clients’ marketing agendas • Report on email campaign performance, including revenue, best-performing campaigns, A/B testing results, and optimization measures • Work with the Service Department to maintain standards and meet client KPIs • Manage client churn and implement retention strategies • Troubleshoot client satisfaction and campaign-performance issues • Act as liaison between clients and cross-functional teams for new services and products • Identify opportunities to expand client services and present upsell offers • Research industry best practices and present findings to leadership • Participate in Account Managers’ group calls and training sessions • Assist with internal service-related needs and report to Account Managers’ Leads, the Head of Account Managers, and the Service Director

🎯 Requirements

• At least 12 months of experience in a digital marketing role • At least 6 months of experience in email marketing • Proven success in a leadership role, especially leading creative teams • Extensive experience managing client accounts effectively • Experience managing marketing professionals to deliver sales-focused campaigns • Ability to work independently while maintaining work standards • High accountability, responsiveness, and deadline management • Problem-solving, critical thinking, and analytical abilities • Growth- and results-driven mindset; ability to implement constructive criticism • Excellent interpersonal, verbal, written, communication, and presentation skills • Ability to learn and adapt quickly; strong time management, focus, productivity, and efficiency • Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite • Availability and responsiveness Mondays to Fridays, 3-6 PM BCN time • Consistent availability for 30-35 hours per week, approximately 140 hours per month • Stable internet connection, laptop or PC, and ability to attend virtual video conferences • Fluency in English • Contractor status after signing a non-disclosure agreement • Exclusivity agreement while working for Hustler Marketing • Commitment to a 30-day notice period after the first two months

🏖️ Benefits

• Fixed-rate monthly salary paid in USD • First two months are a trial-and-adaptation period paid at full rate • Regular performance reviews every 9-12 months, with the first one after 3-6 months • Re-evaluation of the role and workload after 6-12 months