Student Assistant, Customer Success – HealthTech

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Tomes GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

Healthcare Insurance • SaaS • HR Tech

Tomes GmbH is a company that specializes in digital patient intake and medical documentation solutions. They are known for their product Idana, which allows patients to fill out digital forms and questionnaires, streamlining the process for medical practices. Tomes GmbH focuses on improving efficiency, security, and patient satisfaction in the healthcare industry.

📋 Description

• You are the first impression our new customers get of Idana — and that impression determines their success. • You onboard new medical practices step by step into our software and get them into productive use as quickly as possible. • You turn “newly registered” into “running smoothly in daily practice” — laying the foundation for long-term enthusiastic customers. • You independently conduct onboarding calls, guide practices through their first weeks with Idana, and ensure every customer experiences their first “aha” moment (the “time-to-value”) as early as possible. • You work closely with our Customer Success team as well as Sales, Product and Marketing, and with your fresh perspective you help noticeably advance our onboarding processes.

🎯 Requirements

• Strong communication: You explain even complex topics clearly, kindly and on an equal footing — both in writing and verbally. • Customer focus: You quickly put yourself in a practice's shoes and identify what truly helps them. • Initiative: You don’t wait for instructions — you take action proactively and contribute your own ideas. • Organizational skills: You juggle multiple onboardings in parallel while keeping an overview. • Technical curiosity: You quickly learn new software and enjoy understanding and explaining digital tools. • Reliability & attention to detail: You are dependable — you complete tasks reliably and with high accuracy. • Team spirit & flexibility: You enjoy working with different teams — including remotely — and adapt flexibly to changing requirements. • Nice to have: First experience in customer contact, customer success, support or onboarding — e.g., from student jobs or internships. • Interest in healthcare is a plus, but not mandatory.

🏖️ Benefits

• Meaningful work: With every onboarding you improve the quality of patient care — work you can truly be proud of. • Real responsibility from day one: You lead your own customer conversations and actively shape the onboarding process — not coffee runs, but tangible impact. • Growth & scope for influence: Join now — structures are in place, but there is plenty of room to leave your mark. • Flexible working hours: Need to balance studies and work? Plan your hours around your lectures. • Remote, hybrid or on-site: Work where you’re most productive — full remote, hybrid or in the office. • Modern equipment: High-quality IT equipment, height-adjustable desks and free choice of operating system and software. • Personal development: Space for professional and personal growth — plus a transparent performance management system. • Extras: €50 monthly voucher, contribution to company pension plan, and unlimited snacks, coffee, tea and sparkling water on site.