Customer Success Manager

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iDeals

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

iDeals is a global company offering numerous career opportunities across various fields such as customer support, engineering, information technology, marketing, and sales. With locations in Brazil, Frankfurt, India, Madrid, Milan, Prague, and Ukraine, iDeals provides positions ranging from entry-level customer support roles to senior engineering and technical management roles. They focus on helping businesses across the globe through collaboration and innovation, encouraging applications and referrals to build a diverse team. The company emphasizes their global impact and commitment to aiding business growth.

📋 Description

• Research and study new clients to identify their expected value from the product and future potential growth opportunities • Conduct kick-off (onboarding) trainings for new clients • Manage a portfolio of roughly 200 accounts – including 30% high-touch – with structured follow-ups, clear prioritization, and proactive engagement across the entire customer journey • Execute renewals and expansions proactively, based on account usage, growth potential, and business insights • Conduct exit interviews with churned clients • Drive customer advocacy initiatives by securing satisfied client reviews, testimonials, or case studies • Participate in special projects to improve the customer success playbooks or introduce new customer success activities

🎯 Requirements

• At least 3+ years of experience as a CSM in B2B, preferably in SaaS • Proven track record managing a book of business of 50+ accounts, with a strong ability to plan, organize and prioritize effectively • Experience driving MRR/ARR growth through renewals, upsells, or cross-sells • Experience in leading commercial conversations with the client (e.g., pricing, discounting, upselling) • Customer-driven personality with empathetic and emotional intelligence skills • Excellent communication, interpersonal, and presentation skills • Full professional proficiency in English (C1) • Familiarity with data rooms, board portals, or secure collaboration tools (Nice to have) • Experience in sales (Nice to have) • Proficiency in Spanish (Nice to have)

🏖️ Benefits

• Remote-first flexibility to shape your ideal workday • Home workplace budget • Co-working expense coverage • Individual IT budget for extra equipment • Top-tier tech and AI-powered tools • Access to Ideals Academy with numerous courses • Investment in external learning and development activities • Guidance in Personal Development Plan creation • Professional literature and subscriptions coverage • Support of your passion as a speaker or writer • Internal talent mobility opportunities • Wellness Package for health and sports activities • Funding for sports competitions • 20 business days of paid time off per year • Paid health-related time-off • Budget for meetups with your local team • Generous internal referral program