Technical Customer Advisor

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 Seed Round on 1984-01

Healthcare Insurance • Biotechnology

IDEXX is a global leader in pet healthcare innovation. It provides a wide range of diagnostic and software products and services aimed at creating clarity and improving pet healthcare. IDEXX offers services such as reference laboratories, in-house analyzers, SNAP tests, and veterinary software to support veterinarians in diagnosing and treating small animals, livestock, and equines. They also specialize in water testing solutions, which help ensure the safety and quality of various water types. IDEXX is known for its contributions to the veterinary field, enabling professionals to make informed decisions through cutting-edge technology and advanced insights.

📋 Description

• Provide high-quality support to customers who use IDEXX analyzers for laboratory diagnostics • Ensure a smooth experience when troubleshooting hardware and software issues • Provide technical and handling support for analyzers • Coordinate equipment installations • Assist with hardware and integration issues • Work closely with internal teams to resolve customer inquiries effectively • Guide customers through troubleshooting and offer practical tips

🎯 Requirements

• Experience in customer support/service • Strong customer service orientation • Strong verbal and written communication skills in German and English • Knowledge of Czech is a plus • Training and work experience as a veterinary technician/assistant is an advantage • Technical affinity is a plus • High level of accuracy and analytical thinking • Motivated and enjoys working in a team and tackling new challenges

🏖️ Benefits

• Remote work from home • Regular, leisure- and family-friendly working hours with an excellent work–life balance: start times from 8:30 AM or 9:30 AM, according to the work schedule • Additional days off for community/social engagement