Junior NOC Analyst

Job not on LinkedIn

🕒 August 18

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

👻 Ghost score 41%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 87 days.
• Jobs at this company usually fill in 84 days.
• Reposted once.
• 57 open roles for a team of 71.
• No salary listed.

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IDT BY INDET GROUP

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

💸 Finance

🤝 B2B

Telecommunications • Finance • B2B

IDT BY INDET GROUP is a global company that develops communication and payment services, aiming to unite families and grow businesses worldwide. Founded in 1990, IDT has grown to become the third-largest voice carrier with operations in over 20 countries and an annual revenue of $1. 5 billion. The company is known for its variety of communication tools and financial services, including its flagship brand BOSS Revolution, which offers international calling, mobile top-up, and money transfer services. IDT also provides cloud-based VoIP solutions through Net2Phone, as well as sales management systems and POS equipment for small and medium-sized businesses via National Retail Solutions. Additionally, IDT Express offers voice termination, DIDs, and SMS services globally, while Awards2Go provides custom prepaid Visa cards. Based in Newark, New Jersey, IDT is committed to innovation and quality, serving a diverse, multicultural community.

📋 Description

• Proactively monitor all production networks, applications, and services • Respond to and resolve alerts/alarms according to standard operating procedures • Track all issues in a ticketing system • Escalate alerts/issues to the appropriate Support team and work with them toward timely resolution • Monitor large networks and servers to detect hardware, software, or environmental malfunctions • Analyze triggered alerts, determine root causes, and perform network or software troubleshooting • Manage incident response and coordinate with site technicians, third-party vendors, or other IT teams • Work within IDT’s 24x7x365 Global Network Operations team using Splunk, New Relic, Grafana, Zabbix, Jira, Slack, and related tools • Work Tuesday to Saturday

🎯 Requirements

• 2 years of similar experience • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field • Excellent monitoring / troubleshooting skills • Working knowledge of Windows and Linux OS, Networks • Working knowledge of issues / ticket track system • Good level of English – B2 or higher • Ability to verbally explain technical issues clearly to non-technical stakeholders • Preferred certifications include Cisco CCNA, CompTIA Network+/Security+, ITIL Foundation, or AWS/Azure Fundamentals • Experience participating in high-priority incident bridge calls and writing post-mortem reports • New Relic, Datadog, or SolarWinds knowledge • Splunk or other data log management tools like DynaTrace, Loggly, or SumoLogic • Basic Linux/Unix knowledge • Basic understanding of BGP, MPLS, and OSPF protocols

🏖️ Benefits

• Remote work opportunity • B2B Employment ($, gross) • Stable job with long-term growth perspective • Competitive salary with annual performance review • Really good hardware • An exciting and challenging job with talented people around • Continuous learning and career growth opportunities • Compensation for professional training, seminars, and conferences • Referral program – get rewarded for helping us grow the team with talented people • Company-supported English classes to enhance your professional growth

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