Infrastructure and Advanced Support Specialist

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IEBT Innovation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

IEBT Innovation is a Brazilian innovation accelerator and consultancy that provides end-to-end innovation and digital transformation services to corporations, governments, universities and ecosystems. It operates the ZING platform for managing innovation hubs, challenges and entrepreneurship programs, runs acceleration programs, evaluates startups, and helps partners capture funding and build digital solutions. With a team of ~180 innovation and technology professionals, IEBT focuses on corporate innovation, public-sector projects, capacity-building and technology-enabled program delivery.

📋 Description

• Administer and monitor Windows server infrastructure and the corporate network (LAN/WAN/Wi‑Fi) • Manage accounts, permissions and access using Active Directory and LDAP/ITIM tools • Provide advanced-level technical support to users, resolving high-complexity issues • Develop scripts to automate repetitive tasks and backup/maintenance routines • Monitor endpoint and network information security, mitigating vulnerabilities • Support planning and implementation of cabling and physical/logical infrastructure improvements

🎯 Requirements

• Complex hardware and software diagnostics • Knowledge of desktop operating systems Windows/Linux and productivity tools • Experience installing, configuring, administering and maintaining Windows Server environments • Proficiency with Active Directory, LDAP and identity governance tools such as ITIM / IBM Security Verify Governance or similar • Solid knowledge of switches, routing, TCP/IP, DNS, DHCP, VPNs, structured cabling and corporate wireless networks • Application of security best practices, patch management, firewalls, endpoint protection and basic incident response • Ability to create automation scripts in PowerShell, Python or Bash • Experience with consultative support, ticket management (SLA) and specialized technical support • Microsoft certifications (AZ-104, MS-900 or similar) are desirable • Networking (CCNA) or Security (CompTIA Security+) certifications are desirable • Knowledge of ITIL / COBIT is desirable • Google technology certifications are desirable • Proactivity and ability to solve complex problems • Good communication and resilience when dealing with end-user support • Organization and focus on technical documentation

🏖️ Benefits

• Health and Dental Insurance • Home Office Allowance • Meal Allowance • Paid Vacation • Day Off on your birthday • Health and Wellness Program • Individual Development Program (IDP)