Account Manager

Job not on LinkedIn

🕒 April 1

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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ifeel - Humanising Growth

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

👥 HR Tech

🧘 Wellness

🤝 B2B

HR Tech • Wellness • B2B

ifeel is a holistic mental wellness platform designed to support employee well-being within organizations. This platform partners with HR departments to address mental health needs, aiming to inspire team growth and enhance corporate culture. ifeel offers global access to licensed psychologists, available in over 25 languages, providing professional consultation to create long-term mental wellness strategies. The company helps organizations by providing insightful, aggregated data reports and ensuring professional service quality and confidentiality. With a focus on prevention, intervention, and education, ifeel integrates mental wellness solutions into corporate culture, offering an essential resource for improving employee mental health and productivity.

📋 Description

• Serve as an advisor to our customers and take a consultative approach • Build trusting partnerships with customers • Consistently empower customers to achieve ongoing talent goals • Conduct customer check-ins and prepare impact reviews • Perform and document account health audits • Develop proficiency in collecting ongoing customer product feedback • Take ownership of a customer portfolio across various accounts • Identify current hiring practices and internal business goals • Teach customers best practices for using the Lever product suite • Help train new Customer Success Managers

🎯 Requirements

• 3+ years of customer relationship or account management experience working in software as a service (SaaS) • Solutions and results-oriented mindset • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities • Highly organized with strong project management and time management skills • Hands-on experience with product training to external customers • Proven experience delivering value-based communications • Strong ability to facilitate meetings with customers and users of various levels of seniority • Empathy for customers • Experience with opportunity identification for account expansion and revenue growth • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers